Global Strategic Customer Success Manager

Blumberg Capital Company; San Francisco (CA); Remote; USD 140,000 - 190,000; Full time

Benefits offered by this job

Health, dental, vision

401(k) with company match

Paid time off

Parental leave

Education stipend

Job summary

Trulioo is seeking a Strategic Customer Success Manager to maintain and grow customer health and revenue across high-profile accounts in Payments, Marketplaces, Online Trading, Crypto, Banking and Wealth Management.

You will lead customer engagements, influence roadmaps, and drive adoption of Trulioo’s product suite while leveraging AI to boost productivity and ensure compliant use of tools.

Qualifications

• Post-secondary degree or equivalent.
• 7+ years in CSM/account management or related B2B SaaS roles.
• Proven ability to build strategic relationships and drive outcomes.
• Strong stakeholder management across executive levels.
• Proficiency with Excel or BI tools and data-driven storytelling.

Responsibilities

• Own day-to-day engagement with Trulioo’s largest customers.
• Lead high-stakes customer engagements and resolve escalations.
• Drive adoption of the full product suite and uphold high NPS.
• Shape product roadmap with customer insights and manage upsell
• Mentor the CSM team and share best practices.

Skills

Strategic relationships

Executive communication

B2B SaaS

Account management

AI workflows

Education

Bachelor's degree or higher

Tools

Excel

BI tools

Job description

Trulioo is seeking a Strategic Customer Success Manager to maintain and grow customer health and revenue across high-profile accounts in Payments, Marketplaces, Online Trading, Crypto, Banking and Wealth Management.

You will lead customer engagements, influence roadmaps, and drive adoption of Trulioo’s product suite while leveraging AI to boost productivity and ensure compliant use of tools.