Global Special Services Operations Manager

Allied Universal; Richardson (TX); On-site; USD 85,000 - 98,000; Full time

Job summary

Join Allied Universal Enhanced Protection Services as a Global Special Services Operations Manager, overseeing operations and client relations globally. Experience in security management, strong communication skills, and an aptitude for technology are essential for this full-time role offering a competitive salary and comprehensive benefits.

Benefits

Medical/Dental/Vision coverage

Free employee life insurance

401K

Employee assistance programs

Paid holidays and flexible PTO

Casual work attire

Qualifications

• Ability to prioritize work assignments and manage multiple demands.
• Must agree to a 6-month probationary period.
• Strong verbal and written communication required.

Responsibilities

• Supervise and coordinate assigned projects, agents, and logistics.
• Liaise with clients to meet their strategic objectives.
• Assist in global operations planning and execution.

Skills

Excellent communication skills

Attention to detail

Team player

Flexibility

Technology aptitude

Tools

Microsoft Office Suite

Job description

Overview

Elevate your security career with Allied Universal Enhanced Protection Services, a global leader in security and threat mitigation. We specialize in risk consulting, executive protection, intelligence, investigations, and emergency response, offering exciting career opportunities for professionals passionate about security and safety. Join our innovative team committed to excellence in the security industry and make a meaningful impact. Explore key roles, such as executive protection agents, intelligence analysts, armed security operatives, x-ray screeners, and security consultants. Enjoy comprehensive benefits for most full-time positions, including medical, dental, and vision coverage, life insurance, retirement plans, employee assistance programs, and exclusive perks.

Job Description

Allied Universal Enhanced Protection Services is seeking a results-driven, highly motivated Global Special ServicesOperations Manager. The Operations Manager will be responsible for supporting GSS Operations, Clients, and Agents.This role reports to the Allied Universal Enhanced Protection Services Global Special Services (GSS) Senior Operations Manager with a primary function of supporting all Allied Universal Enhanced Protection Services operations worldwide.This is a full-time position that includes a mandatory 180-day probationary period depending on job performance and operational needs. To be successful in this role, applicants must possess the ability to interact with all levels of corporate management and liaison internally and externally with a multitude of other departments and personnel. Strong oral communication and representation skills are required.

The GSS Operations Manager is responsible for the day-to-day supervision and coordination of assigned Projects, Agents, Contractors, resources, and logistics required to carry out worldwide operations. They will work with Clients to meet their strategic and tactical objectives. Global Special Services are ad-hoc, time-limited assignments requiring executive protection, secure transportation, asset protection, investigation, and special event security services.

DUTIES & QUALIFICATIONS

• Acting Project Manager for short-term details
• Liaise with Clients, assisting in the development and maintenance of relationships
• Create and standardize Standard Operating Procedures and Protocols
• Utilize technology to support ad-hoc Client requirements such as tracking/monitoring
• Work directly with Client Managers and Executives for specific requirements
• Assist in the planning and execution of global operations
• Assist with global vendor development and management
• Liaise with Clients on RFP’s and SOW’s
• Provide project information to finance including vendor invoices, Client rates, quotations, receipts, and any other details necessary for Client invoicing
• Assist with general company administration
• Assist in the development and progression of Agent training standards and currency
• Obtain and maintain individual professional standards, licenses, and certifications
• Duty Manager responsibility on a monthly rotational basis, monitoring ongoing operational progress and providing real-time updates to Clients
• Some travel may be required

MUST HAVES

• Excellent communication skills, both written and verbal
• Must agree to a 6-month probationary period
• Must be willing to work a very flexible schedule, including some nights, weekends, and holidays as needed
• Must be able to prioritize work assignments to ensure timely and accurate completion while managing multiple demands
• Ability to work independently with minimal supervision
• Excellent computer skills and experience working with the full Microsoft Office Suite
• Have an aptitude for technology
• Attention to detail is a must
• Must be a team player and work well with others

COMPENSATION, BENEFITS & PERKS

Starting - $85,000 annually. Allied Universal Enhanced Protection Services offers industry leading benefits, which are available to all full-time employees:

• Medical/Dental/Vision coverage
• Free employee life insurance
• 401K
• Employee assistance programs
• Paid holidays and flexible PTO (Paid Time Off)
• Great company culture and work/life balance
• Casual work attire and work environment

Closing

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

Requisition ID

2025-1388101