Global Software Issue Resolution Lead

EDAG Mexico; Rochester (MI); On-site; USD 65,000 - 95,000; Full time

Job summary

EDAG Mexico is seeking a Problem Resolution Coordinator to coordinate and track software and system network-related issue tickets across the development process. You will review incoming tickets for completeness and assign them to the right global engineering team member to estimate changes or investigate problems.

The role requires a Bachelor's in Engineering or related field, 3–5 years of experience, proficiency with JIRA or Confluence, and willingness to travel to California.

Qualifications

• Bachelor's degree in Engineering or related field.
• Approximately 3-5 years of relevant experience.
• Generate reports and metrics including issue inflow, burndown, and status tracking.
• Support project meetings with issue tracking summaries and status updates.
• Knowledge of JIRA or Confluence
• Ability and willingness to travel to California as needed to meet and collaborate with customer.
• English (C1-C2)
• Temporary contract

Responsibilities

• Coordinate and track software and system network-related issue tickets throughout the development process.
• Review incoming tickets for completeness, consistency, and required technical information.
• Based on high-level analysis, assign each ticket to the best member of the global engineering team to lead theneeded change estimation or problem investigation.
• Support standardization of issue reporting and tracking processes.
• Follow up with engineering teams and stakeholders regarding ticket status and resolution progress.
• Support communication and alignment with customers regarding reported issues and status updates.
• Monitor issue aging, priorities, and closure progress.

Skills

English proficiency (C1-C2)

Analytical thinking

Education

Bachelor's degree in Engineering or related field

Tools

JIRA

Confluence

Job description

EDAG Mexico is seeking a Problem Resolution Coordinator to coordinate and track software and system network-related issue tickets across the development process. You will review incoming tickets for completeness and assign them to the right global engineering team member to estimate changes or investigate problems.

The role requires a Bachelor's in Engineering or related field, 3–5 years of experience, proficiency with JIRA or Confluence, and willingness to travel to California.