Global Social Media & Community Lead

Bybit; Oregon; Hybrid; USD 100,000 - 140,000; Full time

Benefits offered by this job

Study Growth Fund

Internal Events

Global Collaboration

Career Advancement

Internal Mobility

Job summary

Bybit is seeking a seasoned Social Media & Community leader to drive regional strategy and governance across social and community channels. You will consolidate feedback, analyze sentiment, and translate insights into actions for product launches and campaigns.

Collaborate with Product, Marketing, PR, and Regional teams to strengthen brand trust, scale frameworks, and elevate community execution across markets.

Qualifications

• 6+ years of experience in social media, community management, digital marketing, or brand strategy within a fast-paced, digital-first organisation.
• Proven experience leading regional or global social media and community functions across multiple markets.
• Strong understanding of social listening, community engagement, customer sentiment analysis, and online reputation management.
• Experience developing scalable frameworks, governance models, playbooks, and operational standards.
• Strong stakeholder management skills with the ability to influence cross-functional teams and senior leadership.
• Excellent analytical, communication, and presentation skills, with the ability to translate community insights into business recommendations.

Responsibilities

• Lead as Social Media & Community COE to the regional team, defining the regional strategy, governance, and operating framework across all social and community channels.
• Establish scalable frameworks, playbooks, and best practices that enable regional teams to execute consistent, high-quality social and community initiatives.
• Own the collection, consolidation, and analysis of community feedback, social listening, and customer sentiment, translating insights into actionable recommendations for business stakeholders.
• Build and strengthen brand trust by developing community engagement strategies and supporting reputation management initiatives across key markets.
• Partner with Product, Marketing, PR, Customer Experience, and Regional teams to ensure community insights are embedded into product launches, campaigns, and customer communications.
• Train and enable regional teams through coaching, knowledge sharing, toolkits, and campaign frameworks to improve execution quality and operational maturity.
• Define performance metrics and reporting frameworks to measure community health, engagement, sentiment, and social media effectiveness across regions.
• Continuously identify opportunities to optimise processes, tools, governance, and resource allocation between global and regional teams.

Skills

Social strategy

Community management

Digital marketing

Brand strategy

Stakeholder mgmt

Analytics & reporting

Education

Bachelor's degree in Marketing/Communications

Tools

Sprout Social

Hootsuite

Job description

Bybit is seeking a seasoned Social Media & Community leader to drive regional strategy and governance across social and community channels. You will consolidate feedback, analyze sentiment, and translate insights into actions for product launches and campaigns.

Collaborate with Product, Marketing, PR, and Regional teams to strengthen brand trust, scale frameworks, and elevate community execution across markets.