Global Site IT Support Lead

RiseMe

Shelbyville (TN)

On-site

USD 90,000 - 130,000

Full time

4 days ago

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Job summary

National Pen in Shelbyville, TN seeks a Global Site Support Manager to lead Site Services, oversee on‑premises and cloud infrastructure, and drive reliable IT service delivery across global sites.

You will partner with stakeholders, manage incidents, and mentor teams to improve operations, asset management, and communications while embracing AI-enabled productivity tools and ITIL practices.

Qualifications

Experience leading IT help desk or site support teams.
Ability to communicate with non-technical stakeholders.
Experience with IT service delivery and incident response.
Familiarity with ITIL foundations.

Responsibilities

Lead Site Services and ensure reliable IT service delivery across global sites.
Maintain accurate hardware and asset records; manage inventories.
Coordinate communications between IT and employees on projects and incidents.
Oversee planning, deployment, and management of on‑premises and cloud infrastructure.

Skills

Site Services leadership

Incident management

Vendor management

AI tooling experience

Cross-functional communication

Strategic thinking

Education

Bachelor's degree in IT or related field

Tools

Google Workspace

Microsoft 365 admin centers

Entra ID

Intune

Exchange Admin Center

Teams Admin Center

Job description

National Pen in Shelbyville, TN seeks a Global Site Support Manager to lead Site Services, oversee on‑premises and cloud infrastructure, and drive reliable IT service delivery across global sites.

You will partner with stakeholders, manage incidents, and mentor teams to improve operations, asset management, and communications while embracing AI-enabled productivity tools and ITIL practices.

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