Global Services Tech, Senior

Ashley Furniture Industries; Advance (NC); On-site; USD 95,000 - 135,000; Full time

Benefits offered by this job

Health, Dental, Vision

Employee Discount

Professional Development

401(k) and Profit Sharing

Life Insurance

Job summary

Ashley Furniture Industries is seeking a Global Tech Services Senior to act as a technical SME, hands‑on contributor, and leader for enterprise MECM and IT deployment initiatives. The role focuses on complex configurations, cross‑platform imaging, and security implementations across multiple OS platforms.

You will develop deployment strategies, write PowerShell automation, and maintain system documentation while collaborating with stakeholders to deliver high‑impact IT solutions.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field preferred.
• 5+ years of hands‑on IT operations experience.
• Strong technical mentorship and the ability to guide technical team members.
• Knowledge of IT infrastructure, security protocols, and best practices.
• Experience with IT service delivery and ITIL frameworks.

Responsibilities

• Contribute as a technical SME for MECM administration.
• Develop and implement deployment solutions and configurations across MECM and MDM.
• Create and maintain imaging, packaging, and security implementations across Windows, macOS, Linux, iOS, Android.
• Lead and mentor team members; drive cross‑functional collaboration.
• Develop PowerShell automation scripts and documentation.
• Monitor system health, performance, and KPIs.

Skills

PowerShell scripting

Technical leadership

System architecture

Troubleshooting

Communication

Education

Bachelor's degree in CS/IT

Tools

MECM/SCCM

MDM: Intune

SOTI MobiControl

Apple Business Manager

Job description

Join The #1 Furniture Company-Join The #1 Furniture Brand

• Ashley Furniture Industries Inc. is the largest furniture manufacturer in the world. Established in 1945, Ashley offers one of the industry’s broadest product assortments to retail partners in 123 countries.
• Our IT team combines a skilled workforce, implements the most advanced equipment available, and incredible desire to support one of the most agile manufacturing and distribution operations in the industry!
• Ready to grow? You’ve come to the right place. Ashley Furniture has a “Growth Mindset”, and once you join our team, you’ll learn from the best in the business.

Title: Global Tech Services Engineering Senior

Location: Onsite – Advance, NC or Tampa, FL

What Will You Do?

As a Global Tech Services Senior, you will serve as a technical expert individual contributor, directly executing and advancing our enterprise Global Tech Services management initiatives while collaborating with team members. This dynamic role requires deep technical expertise, focusing on implementing complex technical solutions and providing technical guidance to team members. You will work hands‑on with complex systems, contributing significantly to code development, system architecture, and technical implementation while ensuring your work aligns with team objectives.

Your hands‑on responsibilities include developing PowerShell scripts, engineering deployment solutions, and implementing advanced configurations across our MECM infrastructure and MDM platforms. While coordinating with team members and stakeholders, you'll maintain a primary focus on technical execution, solution architecture, and complex problem‑solving. The position emphasizes strong technical contributions, including code development, technical documentation, and direct execution of challenging projects.

As a technical senior, you'll work extensively on operating system imaging, application packaging, and security implementations across multiple platforms (Windows, macOS, Linux, iOS, Android). Your expertise in Microsoft Exchange, MECM, and various MDM solutions (Intune, Kanji, SOTI, Knox) will enable you to both execute complex technical solutions and provide guidance to team members. This role emphasizes maintaining advanced technical proficiency while sharing knowledge and promoting technical excellence through hands‑on examples.

Primary Responsibilities

• Contribute as a technical SME for MECM administration
• Execute strategic initiatives for the engineering team
• Implement continuous improvements for Global Tech Services
• Collaborate with vendors and stakeholders
• Technical Execution
• Configure and maintain MECM infrastructure, including system upgrades and migrations
• Execute comprehensive software deployment strategies through Software Center
• Develop application packaging, testing, and deployment processes
• Implement system security, compliance, and patch management
• Monitor and optimize system health and performance
• Develop and maintain cross‑platform imaging solutions
• Software Deployment & Package Management
• Design and execute software deployment packages
• Configure and optimize Software Center functionality and user experience
• Implement packaging standards and quality control procedures
• Create and maintain Windows application packaging
• Develop PowerShell automation scripts
• Execute deployment configurations and schedules
• Implement testing protocols and validation procedures
• Operations & Security
• Implement security baselines and compliance standards
• Support disaster recovery and business continuity planning
• Create and maintain system documentation and standard operating procedures
• Monitor and report on system metrics and KPIs

Technical Leadership Responsibilities

• Microsoft Endpoint Configuration Manager (MECM/SCCM) enterprise administration
• Advanced Windows Server and Active Directory management
• Device Patching Management:
• Vulnerability assessment and remediation
• Compliance reporting and monitoring
• Update ring management
• Testing and validation procedures
• Android tablet configurations
• iOS device configurations
• Mobile Device Management (MDM) Solutions:
• SOTI MobiControl
• Apple Business Manager
• Microsoft Exchange Administration:
• Server configuration and maintenance
• Security and compliance management
• Mail flow management
• User administration
• Advanced Windows Application Packaging:
• Complex application packaging and testing
• Advanced PowerShell script development
• Application compatibility testing
• Package troubleshooting and remediation

What Do You Need

• Bachelor's degree in Computer Science, Information Technology, or related field preferred
• 5+ years of hands‑on IT operations experience
• Strong technical mentorship skills with proven experience guiding technical team members
• Knowledge of IT infrastructure, security protocols, and best practices
• Excellence in technical project execution and resource utilization
• Advanced analytical and problem‑solving capabilities
• Outstanding communication and cross‑functional collaboration skills
• Experience with IT service delivery and ITIL frameworks
• Demonstrated ability to lead by technical example and serve as a subject‑matter expert
• Track record of successful complex technical implementations and solutions delivery
• Ability to travel domestically as needed
• Flexibility to work extended hours when required
• Strong commitment to ethics, integrity, and trust

Benefits We Offer

• Health, Dental, Vision, Employee Assistance Program
• Paid Vacation, Holidays, and Your Birthday off
• Generous Employee Discount on home furnishings
• Professional Development Opportunities
• Ashley Wellness Centers (location‑specific) and Medical Tourism
• 401(k) and Profit Sharing
• Life Insurance

Our Core Values

• Honesty & Integrity
• Continuous Improvement/Operational Excellence
• Dirty Fingernail
• Growth Focused

About USTo learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page:

Corporate Social Responsibility

We are an equal‑opportunity employer and provide a drug‑free working environment. While Ashley appreciates the interest of all candidates, only those meeting specific position requirements may be contacted. Principals Only.