Global Services Execution Lead

Entegris, Inc.; Billerica (MA); Sur place; USD 150 000 - 200 000; Plein temps

Résumé du poste

Entegris, Inc. is seeking a Sr. Manager, Global Services Execution to align systems, programs, and processes worldwide for flawless execution of the global services strategy. You will lead cross-functional teams, drive continuous improvement, and ensure measurable outcomes across regions.

The role emphasizes operational leadership, change management, and data-driven decision making to improve service delivery and customer satisfaction. Base compensation ranges from $150,000 to $200,000 USD.

Responsabilités

• Strategic Alignment: Partner with the APS Services Leader to translate the global services strategy into actionable operational plans and measurable outcomes.
• Operational Excellence: Design, implement and continuously improve global processes, systems, and programs to drive efficiency and customer satisfaction.
• Governance & Performance Management: Establish KPIs, dashboards, and governance frameworks to monitor execution and accountability across regions.
• Change Management: Lead organizational change initiatives to adopt new processes and technologies.
• Cross-Functional Collaboration: Work with regional leaders, finance and HR for aligned service initiatives.
• Risk Management: Identify operational risks and develop mitigation strategies for continuity and compliance.
• Innovation & Continuous Improvement: Apply Lean and data-driven insights to optimize service delivery.
• Joint Planning & Metrics: Create shared KPIs with sales to measure impact on revenue and satisfaction.
• Feedback Loop: Use service insights to inform sales strategies and improve customer engagement.
• Lead weekly, monthly, and quarterly Service operating reviews.
• Continuous Improvement: Lead end-to-end service lifecycle improvements and standardize critical service processes.

Description du poste

Entegris, Inc. is seeking a Sr. Manager, Global Services Execution to align systems, programs, and processes worldwide for flawless execution of the global services strategy. You will lead cross-functional teams, drive continuous improvement, and ensure measurable outcomes across regions.

The role emphasizes operational leadership, change management, and data-driven decision making to improve service delivery and customer satisfaction. Base compensation ranges from $150,000 to $200,000 USD.