Global Service Quality Insights & Strategy Specialist

Ford; Allen Park (MI); On-site; USD 90,000 - 120,000; Full time

Job summary

Ford Motor Company seeks a data-driven analyst to turn service quality data into actionable improvements for Ford and Lincoln dealers worldwide. You will partner with CIDR, FSA, and Parts Supply & Logistics to implement countermeasures that boost the Fix It Right the First Time metric.

Strong Excel, SQL, Python, and BI skills are essential in this role. Responsibilities include global reporting ownership, cross-functional project leadership, and effective data storytelling for executive

Qualifications

• Bachelor's degree in Automotive Technology, Engineering, or related field.
• Strong Excel skills with data analysis and reporting experience.
• Ability to translate data into actionable insights for leadership.

Responsibilities

• Drive improvement in Fix It Right the First Time across US and global markets.
• Lead cross-functional projects addressing key drivers of first-time repair success.
• Research root causes and deploy countermeasures with relevant teams.
• Own global reporting, dashboards, and ad-hoc analyses for leadership reviews.

Skills

Excel proficiency

Data analysis

Data storytelling

Verbal communication

Presentation skills

SQL

Python

Power BI/Tableau

Education

Bachelor's degree in Automotive Technology or related field

Tools

Power BI

Tableau

SQL

Python

Job description

Ford Motor Company seeks a data-driven analyst to turn service quality data into actionable improvements for Ford and Lincoln dealers worldwide. You will partner with CIDR, FSA, and Parts Supply & Logistics to implement countermeasures that boost the Fix It Right the First Time metric.

Strong Excel, SQL, Python, and BI skills are essential in this role. Responsibilities include global reporting ownership, cross-functional project leadership, and effective data storytelling for executive