Global Service Executive: Growth, Strategy & Experience

Waters Corporation; Milford (MA); Remote; USD 180,000 - 240,000; Full time

Job summary

Waters Corporation is seeking a Senior Director, Global Service to lead the worldwide service organization within the Materials Sciences Division. You will set strategy, shape the operating model, and partner across Sales, Product Management, R&D, Applications, and Manufacturing to deliver exceptional customer experiences and sustainable growth.

The role requires 10+ years leading multi-region service teams, strong financial acumen, and a track record of service growth and customer satisfaction

Qualifications

• Ten or more years of progressive leadership experience in service, customer support, commercial operations, or a related function.
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Responsibilities

• Develop and execute a multi-year global service strategy.

Skills

Strategic thinking

Customer orientation

Commercial acumen

Operational excellence

Executive presence

Communication skills

Change leadership

Cross-cultural collaboration

Time zone flexibility

Hybrid/onsite preference

Education

Bachelor’s degree (engineering/science/business)

MBA preferred

Job description

Waters Corporation is seeking a Senior Director, Global Service to lead the worldwide service organization within the Materials Sciences Division. You will set strategy, shape the operating model, and partner across Sales, Product Management, R&D, Applications, and Manufacturing to deliver exceptional customer experiences and sustainable growth.

The role requires 10+ years leading multi-region service teams, strong financial acumen, and a track record of service growth and customer satisfaction