Global Service Analytics Intern

Entegris, Inc.; Billerica (MA); On-site; USD 28,000 - 41,000; Full time

Job summary

Entegris, Inc. in Billerica, MA is seeking a Global Service Intern for Summer 2027. The role runs 12-14 weeks, full-time hours (Mon–Fri, 8a–5p). You will build Excel trackers for service requests, collect data for KPI dashboards, and support contract renewals.

You will document processes, maintain installed-base data, and work with cross-functional teams to improve reporting. This internship adds Power BI experience and a strong foundation in service operations.

Qualifications

• Strong Excel and data analysis skills with the ability to organize and interpret information.
• Excellent organizational and time-management skills with strong attention to detail.
• Clear and professional written and verbal communication skills.
• Analytical and problem-solving mindset with curiosity and a willingness to learn.
• Ability to work effectively with cross-functional and global teams.

Responsibilities

• Create and maintain Excel trackers for service requests, escalations, technician capacity, and contract renewals.
• Organize and validate regional data for KPI reporting and dashboards.
• Document processes and create simple templates for reporting, customer updates, and standard work.
• Maintain installed-base and service contract information to support renewals and growth.
• Gather team feedback and identify opportunities to simplify manual processes.
• Help prepare clean data and requirements for future systems and tools.

Skills

Excel

Data analysis

Communication

Organizational skills

Time management

Cross-functional teamwork

Education

Business/ Minor in Finance, Data Analytics/Data Science, Industrial Engineering

Tools

Power BI

Job description

Entegris, Inc. in Billerica, MA is seeking a Global Service Intern for Summer 2027. The role runs 12-14 weeks, full-time hours (Mon–Fri, 8a–5p). You will build Excel trackers for service requests, collect data for KPI dashboards, and support contract renewals.

You will document processes, maintain installed-base data, and work with cross-functional teams to improve reporting. This internship adds Power BI experience and a strong foundation in service operations.