Global Service Intern

Entegris, Inc.; Billerica (MA); On-site; USD 28,000 - 41,000; Full time

Job summary

Entegris, Inc. in Billerica, MA is seeking a Global Service Intern for Summer 2027. The role runs 12-14 weeks, full-time hours (Mon–Fri, 8a–5p). You will build Excel trackers for service requests, collect data for KPI dashboards, and support contract renewals.

You will document processes, maintain installed-base data, and work with cross-functional teams to improve reporting. This internship adds Power BI experience and a strong foundation in service operations.

Qualifications

• Strong Excel and data analysis skills with the ability to organize and interpret information.
• Excellent organizational and time-management skills with strong attention to detail.
• Clear and professional written and verbal communication skills.
• Analytical and problem-solving mindset with curiosity and a willingness to learn.
• Ability to work effectively with cross-functional and global teams.

Responsibilities

• Create and maintain Excel trackers for service requests, escalations, technician capacity, and contract renewals.
• Organize and validate regional data for KPI reporting and dashboards.
• Document processes and create simple templates for reporting, customer updates, and standard work.
• Maintain installed-base and service contract information to support renewals and growth.
• Gather team feedback and identify opportunities to simplify manual processes.
• Help prepare clean data and requirements for future systems and tools.

Skills

Excel

Data analysis

Communication

Organizational skills

Time management

Cross-functional teamwork

Education

Business/ Minor in Finance, Data Analytics/Data Science, Industrial Engineering

Tools

Power BI

Job description

Job Title: Global Service Intern Job Description: Global Service Intern - Summer 2027

The Role:

Our site in Billerica, MA is seeking a Global Service Intern to join our team for the Summer 2027 season. This assignment is intended to be 12-14 weeks in duration.

What You’ll Do:

• Create and maintain Excel trackers for service requests, escalations, technician capacity, and contract renewals.
• Organize and validate regional data for KPI reporting and dashboards.
• Document processes and create simple templates for reporting, customer updates, and standard work.
• Maintain installed-base and service contract information to support renewals and growth.
• Gather team feedback and identify opportunities to simplify manual processes.
• Help prepare clean data and requirements for future systems and tools.

What We Seek:

• Strong Excel and data analysis skills, with the ability to organize and interpret information effectively
• Excellent organizational and time-management skills, with strong attention to detail
• Clear and professional written and verbal communication skills
• Analytical and problem-solving mindset with curiosity and a willingness to learn
• Ability to work effectively with cross-functional and global teams
• Self-motivated and proactive, with the ability to take ownership of assigned projects
• Interest in service operations, continuous improvement, and customer experience
• Experience with Power BI, data visualization, or dashboard development is a plus

Desired Major(s) & Graduation Year:

Business/ Minor in Finance, Data Analytics/Data Science, Industrial Engineering

Eligibility:

• Must be a currently enrolled student
• Available to work 40 hours a week, M-F (8a-5p) beginning in June through August
• Must be familiar with the university’s requirements to participate in a co-op program

Entegris is not currently hiring candidates for co-ops/internships who will need, now or at any time in the future, Entegris sponsorship through the H1-B lottery.

WHY WORK AT ENTEGRIS?

Lead. Inspire. Innovate. Define Your Future. Not everyone who works for a global company shares the same background, experiences and perspectives. We leverage the differences of our employees to bring new ideas to the table. Every employee throughout the company is encouraged to share input on projects and initiatives. Our decision-making process is truly a collaborative effort as we realize there are leaders at every level of the organization. We put our values at the core of how we operate as an organization — not just when it’s convenient, but in a lasting and meaningful way. We want the time and energy you spend here to have a positive impact on your life inside and outside of the office.

WHAT WE OFFER

• Compensation: $20-$30/hour range with actual pay dependent on candidate overall skills for the role
• Values-driven culture with colleagues that rally around People, Accountability, Creativity and Excellence
• Entegris does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need Entegris immigration sponsorship (e.g., H1B, TN, STEM OPT, etc.) now or in the future.

At Entegris we are committed to providing equal opportunity to all employees and applicants. Our policy is to recruit, hire, train, and reward employees for their individual abilities, achievements, and experience without regard to race, color, religion, sexual orientation, age, national origin, disability, marital or military status.

At Entegris, we want you to be part of our culture, which values your unique talents, skills, and experiences. We believe what we do is as important as how we do it. People at our company bring their true selves to work, and are appreciated not only for what they do, but for who they are. This plus the technical complexity of our products and solutions means you can be sure your work is both challenging and changing the world for the better.

Learn more about why people enjoy working at Entegris.