Global Senior T&E Operations & Payments Analyst

Suntory Global Spirits; Louisville (KY); On-site; USD 70,000 - 100,000; Full time

Job summary

Suntory Global Spirits is seeking a Sr. Analyst to administer travel and expense programs within Global Business Services.

You will manage corporate card activities, Concur configurations, and AppZen integrations, ensuring compliant, efficient expense processes across Citi and the provider ecosystem. You will collaborate with Finance, HR, Tax, and IT to maintain policy adherence, optimize data quality, and deliver timely insights.

Qualifications

• Bachelor's Degree or equivalent in Finance, Accounting, Business, Operations, or a related discipline.
• Minimum of 3 years of experience in travel and expense, procure-to-pay, accounts payable, finance operations, or corporate card administration.
• Technical aptitude in SAP Concur administration and corporate card program management; experience with Citi Commercial Cards and AppZen preferred.
• Working knowledge of T&E policy, employee reimbursement requirements, corporate card controls, receipts and documentation standards, tax and coding rules, and approval workflows.
• Experience working in a shared services, GBS, or BPO-enabled operating model, with the ability to coordinate outsourced handoffs, service issues, and escalations.
• Strong analytical and reconciliation skills, with the ability to research exceptions, duplicate transactions, personal charges, unresolved card balances, and data inconsistencies.
• Experience supporting compliance reviews, investigation support, control evidence preparation, and process documentation.
• Advanced MS Excel, MS PowerPoint, and MS Office capabilities, with the ability to use reporting and analytics to monitor service performance and identify trends.
• Strong communication, customer service, and stakeholder management skills, including the ability to partner with Accounts Payable, Payroll, Tax, Treasury, HR, IT, external providers, and business users.
• Beverage or spirits industry experience preferred.

Responsibilities

• Administer the corporate card program, including cardholder support, account maintenance, card issuance, changes, closures, delinquency follow-up, and coordination with Citi and the BPO provider.
• Manage Citi card platform activities, including user access, data quality, configuration updates, issue resolution, and escalation of platform or system issues to Citi, IT, or the appropriate support teams.
• Maintain and update expense management reference data, including coding, approval, tax, authorization, and coding matrices, ensuring changes are documented, approved, and aligned with global and regional policy.
• Provide configuration support across Concur, Citi, and AppZen in partnership with IT, global process owners, and the Provider, including requirements clarification, testing, defect triage, and change validation.
• Approve expense documents through agreed channels in accordance with policy, delegated authority, and established control requirements.
• Perform initial or targeted expense report reviews as a retained control, confirming receipts are attached, identifying duplicate transaction lines, validating coding and approvals, and assessing compliance with global and regional T&E policy.
• Resolve document exceptions and retained-responsibility escalations from the Provider, including incomplete support, policy exceptions, personal charges, expat-related expense treatment, and corporate card program issues.
• Support travel and expense compliance investigations by gathering documentation, reviewing transaction patterns, preparing issue summaries, and coordinating with Finance, HR, Legal/Compliance, and the Provider as appropriate.
• Manage personal charges and expatriate-related administration, including tracking repayments or recoveries, coordinating payroll or reimbursement actions where required, and maintaining appropriate documentation.
• Scan or coordinate scanning and indexing of expense reports and supporting documents to ensure a complete audit trail, compliant retention, and accessible documentation for review or audit purposes.
• Reconcile corporate card program activity, including card feeds, outstanding balances, employee reimbursements, personal charges, Provider outputs, and ledger or posting variances.
• Monitor KPIs, SLAs, exception trends, and aging for corporate card and T&E activities, partnering with the Provider to clarify handoffs, resolve service issues, and address root causes.
• Maintain procedure documentation for retained and outsourced activities and identify continuous improvement opportunities across Concur, Citi, AppZen, approval routing, coding logic, exception management, and reporting.

Skills

Analytical skills

Stakeholder management

Attention to detail

Communication skills

Education

Bachelor's degree in Finance, Accounting or related field

Tools

SAP Concur

AppZen

Citi Commercial Cards

Job description

Suntory Global Spirits is seeking a Sr. Analyst to administer travel and expense programs within Global Business Services.

You will manage corporate card activities, Concur configurations, and AppZen integrations, ensuring compliant, efficient expense processes across Citi and the provider ecosystem. You will collaborate with Finance, HR, Tax, and IT to maintain policy adherence, optimize data quality, and deliver timely insights.