Global Senior Director, Client Services

Centric Software; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Centric Software is seeking a Project Director to lead planning projects within Centric Planning for fashion and retail clients. You will manage cross‑functional teams, ensure on‑time, on‑budget delivery and high customer satisfaction across international, home‑based teams.

The role requires extensive IT project management experience, a commercial mindset, and the ability to present to a wide range of stakeholders from administrators to C‑suite.

Qualifications

• Experience in IT Project Management.
• Experience in the Fashion, Luxury, Retail industries.
• Commercial mindset, understanding Centric and customer priorities.
• Ability to present to customer roles from admin to C-suite.
• Self-motivated with strong collaboration skills.
• Resourcefulness and adaptability with creative thinking.

Responsibilities

• Define the project plan and articulate the tasks and resources to carry it out.
• Monitor progress and share indicators with internal teams and customers.
• Manage the Centric Planning project team and partners in execution.
• Oversee collection of client requirements and create delivery plans with resources.
• Monitor time and expenses to ensure project profitability.
• Prepare and present project steering committee materials in alignment with the Client Project Director.
• Draft and maintain SOWs essential to projects.
• Collaborate with key client users to capture requirements and support execution.
• Ensure good configuration practices and participate in application design.
• Manipulate software / manage configurations to facilitate agile workshops.
• Consolidate requirements for product extensions and coordinate with R&D.

Skills

IT Project Management

Fashion Industry Experience

Commercial mindset

Presentation to C-suite

Self-motivated

Team collaboration

Resourcefulness

Adaptability

Creative thinking

Job description

Centric Software is seeking a Project Director to lead planning projects within Centric Planning for fashion and retail clients. You will manage cross‑functional teams, ensure on‑time, on‑budget delivery and high customer satisfaction across international, home‑based teams.

The role requires extensive IT project management experience, a commercial mindset, and the ability to present to a wide range of stakeholders from administrators to C‑suite.