Global Seller Success & Operations Specialist II

SHEIN; Los Angeles (CA); Presencial; USD 43.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Healthcare benefits

401(k) plan

Paid time off

Employee discounts

Free snacks

Descripción de la vacante

SHEIN is seeking a Seller-Facing Customer Service role in Los Angeles to serve as the primary contact for seller inquiries and provide timely support across SHEIN Marketplace operations. You will guide sellers from onboarding to daily operations and help identify and implement process improvements to enhance the seller experience.

The role requires a Bachelor’s degree and 2–4 years in customer support, preferably in e-commerce, with bilingual Mandarin a plus.

Formación

• Bachelor’s degree in business, e-commerce, or a related field.
• Strong communication and interpersonal skills.
• 2–4 years of experience in customer support, operations, or a related field, preferably in e-commerce.

Responsabilidades

• Serve as the primary point of contact for all seller inquiries via live chat and other channels, delivering timely, high-quality support.
• Provide ongoing guidance to sellers from onboarding through daily operations, ensuring policy and performance adherence.
• Collaborate with internal teams to identify pain points and help implement solutions to improve the seller support experience.

Conocimientos

Communication skills

Interpersonal skills

Multitasking

Educación

Bachelor’s degree in business, e-commerce, or related field

Descripción del empleo

SHEIN is seeking a Seller-Facing Customer Service role in Los Angeles to serve as the primary contact for seller inquiries and provide timely support across SHEIN Marketplace operations. You will guide sellers from onboarding to daily operations and help identify and implement process improvements to enhance the seller experience.

The role requires a Bachelor’s degree and 2–4 years in customer support, preferably in e-commerce, with bilingual Mandarin a plus.