Global Security Analytics & Investigations Specialist

JPMorganChase; Plano (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

JPMorganChase is seeking a Business Analysis & Reporting Specialist to support Global Security Investigations. You will review account activity, analyze information, and document findings in a Windows-based database for investigations.

The role involves handling high-volume calls from account holders, law enforcement, and internal lines about suspicious or fraudulent activity, isolating suspicious transactions by date/time/location, and retrieving surveillance footage, with strict adherence to

Qualifications

• Requires 2+ years of relevant experience and ability to manage multiple tasks.
• Role demands strict adherence to banking regulations, policies and procedures.
• Excellent communication, analytical, and judgment skills are essential.
• Ability to work in a fast-paced environment and handle high-volume calls.

Responsibilities

• Review account activity and document findings in a Windows-based database for investigations.
• Handle a high volume of calls from account holders, law enforcement, and internal lines regarding suspicious activity.
• Isolate suspicious transactions by date/time/location and retrieve the corresponding surveillance footage.

Skills

Decision making

Analytical skills

Communication skills

Attention to detail

Phone environment

PC skills

Relationship building

Verbal communication

Written communication

Education

Business/Communications/Criminal Justice background

Tools

Microsoft Office

Banking systems

Surveillance retrieval systems

Job description

JPMorganChase is seeking a Business Analysis & Reporting Specialist to support Global Security Investigations. You will review account activity, analyze information, and document findings in a Windows-based database for investigations.

The role involves handling high-volume calls from account holders, law enforcement, and internal lines about suspicious or fraudulent activity, isolating suspicious transactions by date/time/location, and retrieving surveillance footage, with strict adherence to