Global Security - Command Center Analyst

JPMorganChase; New York (NY); On-site; USD 71,250 - 100,000; Full time

Benefits offered by this job

Comprehensive health care coverage

Retirement savings plan

Tuition reimbursement

Mental health support

Financial coaching

Job summary

A major financial institution is seeking a Global Security - Command Center Analyst to ensure the safety of employees and assets. Responsibilities include monitoring security incidents, providing real-time response, and maintaining situational awareness in a dynamic environment. Candidates should possess a bachelor's degree or equivalent experience, along with strong communication and problem-solving skills. This full-time role offers a competitive salary and comprehensive benefits package.

Qualifications

• Bachelor's degree, equivalent military/law enforcement, and/or joint operations center/security operations center experience required.

Responsibilities

• Participate in security incident response on a daily basis.
• Monitor situational security awareness.
• Compose and track incident informationals to resolution.
• Escalate sensitive incidents to senior management.
• Provide logistical support for crisis management teams.
• Triage workplace violence incidents.
• Monitor travel security operations.
• Support crisis management conference calls.
• Conduct proactive research into potential risks.
• Perform special projects as required.

Skills

Experience in GIS Systems (ESRI)

Ability to establish and maintain trust-based relationships

Clear and timely communication skills

Collaborative mindset

Knowledge of incident management and security operations

Education

Bachelor's degree or equivalent experience

Job description

Global Security - Command Center Analyst

Join to apply for the Global Security - Command Center Analyst role at JPMorganChase

Base Pay Range

$71,250.00/yr - $100,000.00/yr

Job Description

Global Security protects the firm's employees and assets throughout the world. This responsibility includes the development of security and safety policies and procedures, regulatory and legislative compliance, security guard management and alarm response, incident management, corporate building security and customer/visitor/client safety, physical crime investigations, workplace violence, fire and life safety, executive protection, pre‑employment screening, security operations on a global basis, and fraud investigations.

As a Global Security Operations Center Analyst, you are responsible for monitoring, researching, reviewing, and analyzing data sources for dissemination and reporting purposes to ensure compliance with standard operating procedures in a timely manner and in a fast‑paced environment. The GSOCs act as communication and situational awareness hubs for the firm's Crisis Management structure, operating 24x7x365. The GSOC Analyst coordinates directly with other security, resiliency, and intelligence professionals and interacts with employees at all levels of the organization. The role is to provide comprehensive corporate‑level preparedness and response coordination to major crisis events, as well as day‑to‑day disruptions, and to protect employees and property, customer assets, stockholder interests, and the firm's reputation.

Job Responsibilities

• Participate in security incident response on a daily basis, identifying and triaging potential impacts to the firm's employees, assets, and areas of operation
• Be responsible for situational security awareness monitoring, including gathering information from a variety of internal and external sources; normalizing and correlating the information; providing real‑time detection and response services for incidents that directly or indirectly impact the firm's employees, assets, or areas of operation
• Compose and track incident informationals to resolution; inform security, resiliency, facility, and technology responders; deliver information in verbal or written updates via internal communication platforms (e.g., Symphony)
• Escalate sensitive or high‑impact incidents to senior managers and executives, including members of the JP Morgan Chase Operating Committee
• Provide logistical support for crisis management teams, including exercise coordination, roster maintenance, and crisis call facilitation
• Triage and escalate cases of workplace violence to relevant security and threat management teams
• Monitor and administer travel security operations in accordance with procedures, including tracking, assisting, and advising international travelers on security issues across the region
• Monitor and support site and regional crisis management conference calls, gathering and providing intelligence and information (weather, travel, security, etc.) as required
• Conduct proactive research into potential risks; monitor external media feeds for threats to the firm's facilities and/or senior management
• Be able to work overnights, weekends, holidays, and during crises as needed
• Perform special projects and research as required by GSOC management or as conditions warrant

Required Qualifications

• Bachelor's degree, equivalent military/law enforcement, and/or joint operations center/security operations center experience required.

Preferred Qualifications

• Experience in GIS Systems (ESRI)
• Able to establish, foster and maintain trust‑based relationships with a diverse portfolio of stakeholders.
• A clear and timely communicator, able to adjust communication styles to interact with a range of audiences.
• Confident and collaborative, able to offer constructive challenge to status quos and to provide and seek diverse perspectives.
• Preference for directly transferable experience, and awareness & knowledge of incident management, business resilience, and security operations.

Employer Description

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Details

Seniority level: Not Applicable

Employment type: Full‑time

Job function: Information Technology