Global AI-Driven Service Delivery Lead

Tata Consultancy Services Limited; Alpharetta (GA); On-site; USD 120,000 - 140,000; Full time

Benefits offered by this job

Discretionary incentive

Medical coverage

Certification & training reimbursement

Time off & holidays

Job summary

Tata Consultancy Services in Alpharetta, GA is seeking a Senior Engineer to lead end-to-end service delivery, drive AI adoption, and manage global delivery teams. You will engage stakeholders, oversee SLAs/KPIs, and drive continuous service improvements.

The role requires strong leadership, governance, and customer relationship skills, plus hands-on SAP change management, Azure, and AI capabilities. This position sits in a technology function with opportunities for growth.

Qualifications

• Expert-level stakeholder management and engagement with customers and leaders.
• Experience driving service performance reviews, SLA/KPI governance, and improvement.
• Ability to review demand and identify growth opportunities with revenue pipeline.
• AI fluency with certification and ability to apply AI in service transformation.
• Strong leadership, governance, and customer relationship skills.
• Experience in global delivery and managed services environments.
• Experience leading large onshore-offshore teams with consulting background.
• Hands-on SAP change management, release management, and Azure middleware exposure.

Responsibilities

• Lead end-to-end service delivery, ensuring SLAs, KPIs, and commitments.
• Conduct regular Service Performance Reviews with customers and stakeholders.
• Build relationships with customer stakeholders as trusted advisor and escalation point.
• Review demand forecasts and maintain revenue-generating opportunities.
• Ensure operational excellence via incident, problem, change, and risk management.
• Lead governance meetings, executive reviews, and service improvement initiatives.
• Drive resource planning, capacity management, and financial governance.
• Promote AI adoption and digital transformation for efficiency and outcomes.
• Demonstrate AI fluency and identify practical AI use cases in service delivery.
• Demonstrate knowledge of SAP, Azure, AI, integration, and networks.
• Lead and mentor global delivery teams with accountability and continuous improvement.

Skills

Stakeholder management

Service performance reviews

Growth opportunities forecasting

AI fluency

Communication

Global delivery experience

Onshore-offshore team handling

SAP change management

Azure cloud

Education

Bachelor of Computer Science

Tools

SAP

Azure Integration Services

AI technologies

Integration

Servers

Virtual machines

Firewalls

Networks

Job description

Tata Consultancy Services in Alpharetta, GA is seeking a Senior Engineer to lead end-to-end service delivery, drive AI adoption, and manage global delivery teams. You will engage stakeholders, oversee SLAs/KPIs, and drive continuous service improvements.

The role requires strong leadership, governance, and customer relationship skills, plus hands-on SAP change management, Azure, and AI capabilities. This position sits in a technology function with opportunities for growth.