Global Sales Quality & Excellence Leader

Infinite Electronics, Inc.; Lewisville (TX); On-site; USD 80,000 - 110,000; Full time

Job summary

Infinite Electronics, Inc. in Lewisville, Texas is seeking a detail-driven Sales Quality & Excellence Owner to lead enterprise-wide sales quality and operational excellence. This role involves defining quality frameworks, optimizing sales interactions, and ensuring high-quality standards across global teams. The ideal candidate will have over 5 years of experience in sales quality and operations within a B2B context, strong analytical and communication skills, and proficiency in business reporting tools. This position emphasizes collaboration and continual improvement in customer experience.

Qualifications

• 5+ years of experience in sales quality, ideally in technology-driven B2B.
• Proven ability to implement sales quality frameworks and SOPs across global teams.
• Strong understanding of SLA/KPI management and continuous improvement.

Responsibilities

• Define and implement sales quality frameworks for onshore and offshore teams.
• Monitor sales interactions to ensure compliance with performance standards.
• Conduct QA audits and collect Voice of the Customer insights.

Skills

Analytical skills

Communication skills

Quality management

Process improvement

Collaboration

Education

Bachelor’s degree in Business, Operations, or Quality Management

Tools

Microsoft Office

CRM systems

QA platforms

LMS platforms

Job description

Infinite Electronics, Inc. in Lewisville, Texas is seeking a detail-driven Sales Quality & Excellence Owner to lead enterprise-wide sales quality and operational excellence. This role involves defining quality frameworks, optimizing sales interactions, and ensuring high-quality standards across global teams. The ideal candidate will have over 5 years of experience in sales quality and operations within a B2B context, strong analytical and communication skills, and proficiency in business reporting tools. This position emphasizes collaboration and continual improvement in customer experience.