Global Sales Quality & Excellence Lead

Infinite Electronics, Inc.; Hayden (ID); On-site; USD 80,000 - 110,000; Full time

Job summary

Infinite Electronics, Inc. is seeking a Sales Quality & Excellence Owner in Idaho to lead enterprise-wide sales quality and operational excellence initiatives. The successful candidate will implement frameworks, monitor sales interactions for quality, and conduct QA audits. A Bachelor’s degree and 5+ years in sales quality or process improvement in a fast-paced environment are required. The role involves collaboration across teams and optimizing processes to enhance performance and customer experience.

Qualifications

• 5+ years of experience in sales quality or process improvement.
• Proven ability to implement sales quality frameworks and methodologies.
• Strong understanding of SLA/KPI management and operational standards.

Responsibilities

• Define and implement enterprise-wide sales quality frameworks.
• Monitor and optimize sales interactions and operational processes.
• Conduct QA audits and performance reviews for operational excellence.

Skills

Analytical skills

Communication skills

Quality management

Project management

Collaboration

Education

Bachelor’s degree in Business, Operations, or Quality Management

Tools

Microsoft Office

CRM systems

QA platforms

LMS platforms

Job description

Infinite Electronics, Inc. is seeking a Sales Quality & Excellence Owner in Idaho to lead enterprise-wide sales quality and operational excellence initiatives. The successful candidate will implement frameworks, monitor sales interactions for quality, and conduct QA audits. A Bachelor’s degree and 5+ years in sales quality or process improvement in a fast-paced environment are required. The role involves collaboration across teams and optimizing processes to enhance performance and customer experience.