Global Sales Operations Specialist – Hybrid

Virgin Voyages; Miami, Fort Lauderdale (FL, FL); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Virgin Voyages seeks a seasoned International Sales Operations lead to drive the support of our global markets, coordinating a dedicated Trade Support Team and supervising onboarding of new agency partners. The role ensures KPI achievement, manages trade inboxes, and aligns with Sales Planning, Cash Ops, and Finance to clear blockers and accelerate growth across ten territories.

The position is based at VVHQ in Plantation, FL with hybrid work, travel 20–30%, and close collaboration with

Qualifications

• Bachelor’s Degree or equivalent (7+ years experience) required.
• Minimum 5 years in travel or hospitality sales; cruise industry preferred.
• Working knowledge of travel industry consortia, HOST, and franchise accounts.
• Proven experience growing business from large accounts across a variety of models.
• Fully bilingual in English and Spanish, with strong written and verbal communication skills in both languages.
• Demonstrated robust presentation skills, with the ability to confidently deliver compelling presentations to partners and stakeholders.
• Knowledge of the cruise market and its sales strategies across a variety of segments.
• Ability and willingness to travel approximately 20–30% as required to support partners and business needs.
• A proven performance track record of personal and team sales results.
• Strong analytical skills
• An ability to think outside of industry norms
• A passion to deliver on future results
• Creativity and a desire to change things for the better
• An energy that lights us up
• A sense of unbridled optimism

Responsibilities

• Report into the Vice President, International Sales and maintain open communication on activity and updates.
• Manage the International Trade Support Team and coordinate their daily activity, pivoting where needed based on activity levels.
• Oversee the management of the trade-facing inboxes.
• Accountable for achieving team KPIs and maintaining service standards on email replies.
• In-depth knowledge of our internal systems including Seaware and Salesforce to be better placed to offer improvements to benefit the Sales Operation.
• Identify issues that arise based on First Mate feedback and execute the most effective solution as fast as possible to clear the path.
• Support international events & Red Hot Account strategy and open doors of opportunity thanks to your systems knowledge.
• Responsible for attending business change meetings and represent International Sales and our business priorities.
• Represent the team during PI Prioritization to ensure our development requests are approved and executed.
• Report back to sales management and the wider time any relevant points of interest.
• Oversee the tour operator invoicing process in conjunction with the Cash Ops Team and Accounts Receivable.
• Support new agency registrations, Seacademy queries and the submission of supplier invoices and conduct systems training alongside the Sales Team.
• Maintain and nurture strong relationships with Red Hot Accounts and Key Accounts.
• Contribute to an all-star sales crew that is the envy of the industry and a place that people absolutely, positively, desperately want to work.
• Establish warm and friendly relations with those partners so that we will be a brand of choice for them Think creatively and with heart about the best way to reach and support your partners, even if it’s never been done before
• Understand key business drivers and be able solve complex challenges through provocative thinking
• Always be interested in the success of your colleagues, share proven strategies and tactics that help everyone win.
• Establish and maintain excellent working relationships across the rest of the business too
• Help clear obstacles for our partners and work to help solve them creatively.
• Serve as a liaison between assigned accounts and key corporate departments, including Sales Planning, Call Center, Finance, and Accounting, ensuring seamless communication and alignment

Skills

Bilingual English/Spanish

Strong presentation skills

Analytical skills

Travel industry knowledge

Education

Bachelor’s degree or equivalent

Tools

Seawake? Seaware

Salesforce

Job description

Virgin Voyages seeks a seasoned International Sales Operations lead to drive the support of our global markets, coordinating a dedicated Trade Support Team and supervising onboarding of new agency partners. The role ensures KPI achievement, manages trade inboxes, and aligns with Sales Planning, Cash Ops, and Finance to clear blockers and accelerate growth across ten territories.

The position is based at VVHQ in Plantation, FL with hybrid work, travel 20–30%, and close collaboration with