Global Sales Operations Manager

Xero; United States; Hybrid; USD 138,000 - 173,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) match

21 days PTO

Wellbeing leave

Xtra Leave

Volunteer day

12 paid holidays

Paid parental leave

Job summary

Xero is seeking a senior role to transform our global sales analytics landscape. You will drive the development of AI-powered reporting environments, integrate CRM tools, and deliver dashboards that empower senior leaders across US, AU, and UK to turn insights into scalable growth and faster execution.

You will partner with the Global Sales Operations team to standardize metrics, governance, and data flows, ensuring consistency and high-impact decision making across regions.

Qualifications

• Highly analytical mind with a passion for transforming complex data into clear, commercially grounded insights.
• Proven background in sales operations or go-to-market analytics, ideally within a multi-regional or global remit.
• Ability to influence and drive action across matrixed cross-functional teams without direct authority.
• Strong workflow optimization and process improvement skills.
• Familiarity with modern sales tools, AI reporting environments and CRMs.
• A tertiary qualification in business, finance, analytics, or related discipline supports your structured approach.

Responsibilities

• Evolve global analytical infrastructure with AI-enabled reporting environments and CRM tools.
• Oversee core global reporting assets, datasets, and dashboards to elevate sales productivity and track Net Dollar Retention.
• Design cleaner operating rhythms and data flows to streamline territory and segment performance metrics.
• Establish governance structures and KPIs to monitor and optimize global go-to-market initiatives.

Job description

The role / impact

In this high‑visibility role, you will drive transformation across Xero’s global sales function, combining strategy, data, and commercial impact. By leveraging best‑in‑class artificial intelligence tools and modern analytics, you will build the critical infrastructure that powers go‑to‑market intelligence, helping senior leaders turn deep insights into scalable growth and faster execution across our global regions.

The Team / How They Connect

The Global Sales Operations team acts as a central coordination point across a matrixed international environment, partnering directly with senior leadership teams in the US, AU, and UK. We focus on aligning definitions, metrics, and reporting outputs to ensure regional teams are fully supported whilst maintaining global consistency. Together, we work collaboratively to turn messy data into actionable solutions that supercharge our go‑to‑market performance.

The team is currently working on / Initially, you will focus on

• Evolving our global analytical infrastructure by embedding modern, AI‑enabled reporting environments and customer relationship management tools.
• Overseeing and enhancing our core global reporting assets, datasets, and interactive dashboards to elevate sales productivity and track Net Dollar Retention.
• Designing cleaner operating rhythms and best‑practice data flows to streamline territory and segment performance metrics.
• Establishing new key performance indicators and governance structures to monitor and continuously optimise global go‑to‑market initiatives.

Where And How You Can Work

At Xero, we offer a flexible hybrid working environment that balances remote productivity with meaningful in‑person collaboration. You will have access to our modern office spaces, participating in designated boost days designed to bring teams together to connect, brainstorm, and drive projects forward.

Here are some of the things we are looking for

• You bring a highly analytical mind with a genuine passion for transforming complex data into clear, commercially grounded insights.
• A proven background in sales operations, revenue operations, or go‑to‑market analytics, ideally within a multi‑regional or global remit.
• Your exceptional ability to lead through influence allows you to build alignment and drive action across matrixed, cross‑functional teams without needing direct authority.
• You possess a natural knack for workflow optimisation, process improvement, and designing scalable operational changes.
• Familiarity with modern sales tools, advanced reporting environments, artificial intelligence tools, and CRMs is essential to your success.
• A tertiary qualification in business, finance, analytics, or a related discipline supports your structured, proactive, and organised approach.

Compensation & Total Rewards

At Xero, we value the impact and skills you bring to the team. While base salary is a core component, we look at your compensation through a holistic lens that includes equity, performance incentives, and world‑class benefits.

The Expected Base Salary Range For This Role In

• $138,000 – 173,000 USD

Individual pay is determined by various factors, including geography, level of experience, and the specific skills you bring to the role.

Variable Compensation

• Permanent employees are eligible to participate in our annual bonus and equity (RSU) programs. You may also be eligible for performance‑based cash or equity (RSUs) incentives depending on your role level, and company performance.
• Comprehensive Benefits: Medical, dental, vision, 401(k) match, 21 days PTO, 10 days of Wellbeing leave, 5 days of Xtra Leave, 1 volunteer day, 12 paid holidays, paid parental leave. Further information is included on our Xero Perks page.