Global Safety Response & Risk Operations Analyst

Rozgoo; San Francisco (CA); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid work model

Relocation assistance

Job summary

OpenAI is seeking experienced Trust, Safety, and Risk Operations analysts to triage and resolve urgent cases across harm and risk areas. You will work across systems to manage user reports, escalations, and investigations, acting as incident manager when policy, legal, or regulatory interpretation is needed.

This 24/7 global role requires rotating shifts, including nights and weekends, with a hybrid model (3 days in the office per week) and relocation assistance.

Qualifications

• Handle high-priority cases across harm/risk areas in line with policy and legal requirements.
• Operate across multiple systems to manage user reports, escalations, and investigations.
• Act as incident manager for escalations requiring nuanced policy, legal, or regulatory interpretation.

Responsibilities

• Handle and resolve high-priority cases across all harm and risk areas, ensuring timely and appropriate resolution in line with policy and legal requirements.
• Operate across multiple systems and tools to manage user reports and tickets, internal escalations, and other high priority investigations.
• Act as incident manager for escalations requiring nuanced policy, legal, or regulatory interpretation.
• Identify and implement process improvements and automation opportunities to increase efficiency, accuracy, and coverage.
• Conduct quality reviews and provide feedback to improve consistency across global teams.
• Analyze trends and generate insights from escalation and case data to inform policy, product, model behavior, or detection improvements.
• Maintain exceptional accuracy, judgment, and composure under pressure when handling sensitive or time-critical situations.
• Participate in 24/7 on-call rotation, including off-hours and weekend coverage as needed.

Skills

Policy enforcement

Content moderation

Fraud prevention

Developer risk

Privacy/regulatory escalations

Incident management

Data analysis

Communication under pressure

Tools

Case management systems

Job description

OpenAI is seeking experienced Trust, Safety, and Risk Operations analysts to triage and resolve urgent cases across harm and risk areas. You will work across systems to manage user reports, escalations, and investigations, acting as incident manager when policy, legal, or regulatory interpretation is needed.

This 24/7 global role requires rotating shifts, including nights and weekends, with a hybrid model (3 days in the office per week) and relocation assistance.