Trust & Safety Ops Lead – Critical Harm

Rozgoo; San Francisco (CA); Hybrid; USD 150,000 - 210,000; Full time

Job summary

OpenAI in San Francisco seeks experienced Trust & Safety operators to investigate complex cases, apply usage policy, and build scalable systems to reduce risk. You will act as SME on high-stakes escalations, coordinating with Legal, Compliance, Security, Product, and Engineering for defensible outcomes.

This role involves designing processes, tooling, and automation for safe operations at scale, handling sensitive content, and turning ambiguity into clear, repeatable workflows.

Qualifications

• Experience in Trust & Safety and policy enforcement.
• Strong analytical and data-driven decision making.
• Ability to collaborate with Product, Engineering, Legal, and Compliance.

Responsibilities

• Apply usage policy with rigor and nuance on complex scenarios.
• Mitigate material harm and escalate high-severity content cases.
• Serve as escalation SME for high-stakes incidents with cross-functional teams.
• Design scalable trust workflows and QA processes.
• Drive automation and tooling to improve speed and accuracy.

Skills

Trust & Safety

Policy enforcement

Data analysis

Cross-functional collaboration

LLM tooling

Job description

OpenAI in San Francisco seeks experienced Trust & Safety operators to investigate complex cases, apply usage policy, and build scalable systems to reduce risk. You will act as SME on high-stakes escalations, coordinating with Legal, Compliance, Security, Product, and Engineering for defensible outcomes.

This role involves designing processes, tooling, and automation for safe operations at scale, handling sensitive content, and turning ambiguity into clear, repeatable workflows.