Global Robotics Ops Excellence Lead (Hybrid/Remote)

Stryker; Florida; Hybrid; USD 118,000 - 197,000; Full time

Job summary

Stryker in Florida leads Global Robotics Customer Care Operational Excellence, directing a program to integrate new products, lead a continuous improvement organization, and optimize processes across Customer Care, Field Service, and Clinical Operations.

This hybrid role emphasizes data-driven decisions, change management, and cross-functional collaboration to improve customer outcomes and financial performance.

Qualifications

• Bachelor's degree required.
• 8+ years of relevant professional experience preferred.
• Experience leading enterprise-level projects and continuous improvement initiatives in regulated environments.
• Proven success implementing operational excellence programs that enhance customer satisfaction and efficiency.

Responsibilities

• Lead enterprise-wide projects and create a continuous improvement program.
• Drive digital, automation, and cybersecurity roadmap; ensure on-time delivery and within budget.
• Oversee deployment and continuous improvement of standardized tools and methodologies.
• Provide coaching on Lean, Six Sigma, Kaizen and process standardization.

Skills

Lean Six Sigma

Kaizen

Value Stream Mapping

Process Management

Education

Bachelor's degree

Tools

Power BI

Tableau

SAP

Job description

Stryker in Florida leads Global Robotics Customer Care Operational Excellence, directing a program to integrate new products, lead a continuous improvement organization, and optimize processes across Customer Care, Field Service, and Clinical Operations.

This hybrid role emphasizes data-driven decisions, change management, and cross-functional collaboration to improve customer outcomes and financial performance.