Global Retail IT Support Desk Specialist

Amazon; Austin (TX); On-site; USD 39,000 - 52,000; Full time

Job summary

Amazon's Worldwide Grocery Store Technology Support team is hiring an IT Support Assoc II to troubleshoot retail hardware and software in Whole Foods Market stores. You will follow knowledge base articles and assist in field triage, handling calls, chats, and emails to resolve issues.

Based in Austin, TX, you will support US, Canada, and UK sites, participate in on-call duties, and continuously learn technologies while ensuring SLA adherence.

Qualifications

• 1+ years of Windows, Mac or Linux OS support
• Experience with computer systems troubleshooting
• Ability to lift up to 49 pounds and stand for long shifts
• Strong customer service skills

Responsibilities

• Troubleshoot IT equipment used in Whole Foods Market stores and facilities
• Troubleshoot hardware, software, and connectivity issues
• Assist vendors in the field with triage and updates of Retail and Sales Floor technologies
• Handle support requests and procedures across the network
• Assist in training new hires
• Support customers spanning the United States, Canada, and the United Kingdom
• Continuous learning of new technologies

Skills

Troubleshooting

Customer service

Cross-functional teamwork

Windows/macOS/Linux support

Tools

CompTIA A+

CompTIA Network+

Cisco CCNA

Linux Red Hat

Microsoft hardware

AWS

Job description

Amazon's Worldwide Grocery Store Technology Support team is hiring an IT Support Assoc II to troubleshoot retail hardware and software in Whole Foods Market stores. You will follow knowledge base articles and assist in field triage, handling calls, chats, and emails to resolve issues.

Based in Austin, TX, you will support US, Canada, and UK sites, participate in on-call duties, and continuously learn technologies while ensuring SLA adherence.