Global Research Operations Lead

Jobright.ai; Seattle (WA); On-site; USD 180,000 - 260,000; Full time

Job summary

Meta in Seattle is seeking a Manager of Global Research Operations to implement operational systems and manage processes that support the research team’s most impactful work.

You will lead a multi-disciplinary group, partner with cross-functional teams, and drive improvements across research operations. This role requires strategic thinking, strong communication, and a proven ability to scale operations in a fast-paced environment.

Qualifications

• 10+ years of experience in operations or project management.
• 8+ years if you have an advanced degree.
• 3+ years people management experience.
• 2+ years in UX Research or directly supporting UX Researchers.
• Proven track record of identifying pain points and delivering improvements.
• Experience communicating with executives and product teams.
• Experience budgeting and cross-functional collaboration.
• Experience scaling operations in a business environment.

Responsibilities

• Move initiatives forward, secure resources, and resolve blockers.
• Maintain progress and manage schedule risk with respectful relationships.
• Predict roadblocks and coordinate cross-team integration points.
• Prioritize competing needs with clear reasoning and solutions.
• Improve Research Program Management processes and tools.
• Collaborate with FOA UX Research team and leadership to improve processes.
• Build trusted relationships with Legal, Privacy, Policy, Finance, Facilities, Security.
• Leverage data to analyze trends and define goals.
• Lead a multi-disciplinary team with varying experience levels.

Skills

UX Research

People management

Project management

Budget management

Vendor management

Research operations

Multitasking

Communication skills

Problem-solving

Relationship building

Job description

Meta in Seattle is seeking a Manager of Global Research Operations to implement operational systems and manage processes that support the research team’s most impactful work.

You will lead a multi-disciplinary group, partner with cross-functional teams, and drive improvements across research operations. This role requires strategic thinking, strong communication, and a proven ability to scale operations in a fast-paced environment.