Global Reputation Strategy Lead for Finance & Crisis

Environmental Resources Management, Inc. in; Walnut Creek (CA); On-site; USD 119,000 - 132,000; Full time

Benefits offered by this job

Comprehensive benefits package

401(k) plan

Paid time off & parental leave

Job summary

Environmental Resources Management, Inc. (ERM) is seeking a Principal Consultant, Reputation Management based in Walnut Creek, California. You will lead senior client engagements, shaping strategy for reputation, risk, and crisis communications across global accounts.

You will advance ERM MCA's Reputation Management practice, mentor teams, and collaborate across disciplines to deliver credible, data-driven communications programs aligned with sustainability realities.

Qualifications

• Minimum 7 years' communications experience, with at least half in an agency environment.
• Proven experience designing and delivering integrated, multi-channel sustainability PR programs across regions and sectors.
• Hands-on expertise in earned media with established journalist relationships.
• Experience advising C-suite leaders on communication risk, reputation management, and crisis response.
• Strong knowledge of media monitoring and social listening tools and how to apply insights strategically.
• Excellent written and verbal communication skills with ability to influence senior audiences.
• Experience in a fast-paced sustainability communications agency serving B2B clients in sectors like finance, manufacturing, energy, infrastructure, or technology.
• Strong project management skills with a track record of delivering on time and on budget.
• Bachelor's degree or equivalent in Business, Marketing, Communications, or related field.
• Must be based in Pacific Standard Time zone, preferably California.

Responsibilities

• Act as a core member of the Reputation Management team within the broader ERM MCA account structure.
• Serve as day-to-day client lead, managing delivery of strategic communications programs with a focus on earned media, social media, and reputation and risk management.
• Lead the development and execution of integrated PR campaigns across media, digital, and social channels.
• Build and maintain trusted advisor relationships, proactively identifying opportunities for growth while ensuring client satisfaction and retention.
• Anticipate client needs and recommend solutions related to messaging, media strategy, and crisis communications.
• Lead development of issues management protocols, crisis playbooks, media training, and simulation exercises.
• Present ideas and recommendations confidently and effectively in both formal presentations and live client discussions.
• Partner closely with ERM's technical and stakeholder engagement teams to align reputation strategy with real-world impacts.
• Oversee junior-led media monitoring and social listening activities using tools such as Signal AI or Meltwater.

Skills

Agency experience

Crisis communications

Media relations

Strategy development

Executive communication

Education

Bachelor's degree in Business, Marketing, Communications, or related field

Tools

Signal AI

Meltwater

Job description

Environmental Resources Management, Inc. (ERM) is seeking a Principal Consultant, Reputation Management based in Walnut Creek, California. You will lead senior client engagements, shaping strategy for reputation, risk, and crisis communications across global accounts.

You will advance ERM MCA's Reputation Management practice, mentor teams, and collaborate across disciplines to deliver credible, data-driven communications programs aligned with sustainability realities.