Global Production Ops & Reliability Leader

Everbridge; United States; On-site; USD 195,000 - 270,000; Full time

Benefits offered by this job

Healthcare

Dental

Parental planning

Mental health benefits

Disability income benefits

Life and AD&D insurance

401(k) plan and match

Paid time off

Fitness reimbursements

Job summary

Everbridge, a leading Critical Event Management provider, seeks a VP of Global Production Operations & Reliability to shape strategy and oversee global SRE/DRE teams for a highly available cloud platform.

Reporting to the CTO, you will drive incident management, disaster recovery, and change governance, partnering across Engineering, Security, and Customer Success to embed reliability and operational excellence worldwide.

Qualifications

• 15+ years of experience in production operations, cloud infrastructure, platform engineering, SRE, or related technology leadership roles.
• Experience leading global production operations for large-scale SaaS or cloud platforms.
• Deep expertise in AWS, Kubernetes, cloud-native architectures, distributed systems, and high-availability environments.
• Strong understanding of SRE principles, incident management, observability, disaster recovery, change management, CI/CD, and Infrastructure as Code.
• Demonstrated success building and leading high-performing global engineering and operations teams.
• Excellent executive communication, stakeholder management, and cross-functional leadership skills.

Responsibilities

• Define and execute Everbridge's global production operations and reliability strategy.
• Lead and develop global SRE and DRE teams responsible for platform reliability and operational engineering.
• Own the operational excellence of AWS and Kubernetes-based cloud platform, ensuring scalability, resilience, security, and performance.
• Establish best practices for service reliability, including SLOs, error budgets, production readiness, capacity planning, observability, and operational automation.
• Drive disciplined incident management, change governance, release management, and post-incident reviews to continuously improve platform stability and reduce operational risk.
• Lead disaster recovery planning, resilience testing, business continuity initiatives, and operational readiness across global production environments.
• Partner closely with Engineering, Product, Security, Customer Support, and Customer Success to embed reliability into the software development lifecycle and improve customer outcomes.
• Champion automation, cloud-native engineering practices, and continuous improvement to enhance operational efficiency and platform performance.
• Provide executive leadership and reporting on operational health, reliability metrics, customer-impacting incidents, and strategic initiatives.

Skills

AWS

Kubernetes

Cloud-native architectures

Distributed systems

High-availability

SRE principles

Incident management

Observability

Disaster recovery

CI/CD

Infrastructure as Code

Executive communication

Stakeholder management

Cross-functional leadership

Global team leadership

Job description

Everbridge, a leading Critical Event Management provider, seeks a VP of Global Production Operations & Reliability to shape strategy and oversee global SRE/DRE teams for a highly available cloud platform.

Reporting to the CTO, you will drive incident management, disaster recovery, and change governance, partnering across Engineering, Security, and Customer Success to embed reliability and operational excellence worldwide.