Global Product Support Engineer 4

LAM RESEARCH Corporation; Fremont (CA); Hybrid; USD 104,000 - 231,000; Full time

Job summary

Lam Research is seeking a Global Product Support Engineer to deliver expert technical support to field personnel worldwide. You will lead complex troubleshooting across hardware, software, and process domains, partnering with engineering, manufacturing, and service teams to drive rapid issue resolution and improved machine availability.

The role emphasizes cross‑functional collaboration, creation of BKMs and training materials, and travel to customer sites as needed to ensure optimal product

Qualifications

• Bachelor’s degree or higher required; or 6+ years with Master’s or 3+ years with PhD.
• 8+ years in semiconductor manufacturing equipment, process development, or field service.
• Strong understanding of semiconductor equipment systems: vacuum, gas delivery, thermal control, automation, and electro‑mechanical assemblies.
• Proven ability to lead complex troubleshooting and root cause investigations in high‑volume environments.
• Experience improving equipment performance, machine availability, reliability, and productivity.
• Familiarity with PSDM, RCCA, 8D, FMEA, DOE or Six Sigma; data analysis to interpret trends.

Responsibilities

• Provide advanced technical support for Lam’s products and serve as escalation point worldwide.
• Lead troubleshooting of hardware, software, process, and system‑level challenges for rapid resolution.
• Collaborate with Product, Hardware, Software Engineering, Manufacturing, and Field Service to deploy solutions.
• Support MA, throughput, uptime, and cost‑reduction initiatives.
• Contribute to NPI, beta evaluations, field upgrades, and engineering changes.
• Develop and maintain BKMs, troubleshooting guides, and training materials.

Skills

Root cause analysis

Semiconductor equipment

Problem‑solving frameworks

Data analysis

Technical documentation

Mentoring

Education

Bachelor’s degree

Master’s degree

PhD

Tools

DOE tools

Job description

The group you’ll be a part ofThe Global Product Support (GPS) organization is responsible for providing technical leadership and product support across Lam Research’s global customer base. Serving as the bridge between customers, Field Service, Product Engineering, and Manufacturing, the team drives rapid issue resolution, product performance improvement, and technology support. GPS engineers lead critical customer escalations, root cause investigations, productivity enhancement initiatives, and new product deployments to ensure customer outcomes and operational performance. Through close collaboration with cross-functional teams around the world, the organization plays a key role in improving system reliability, machine availability, and overall customer satisfaction.The impact you’ll makeAs a Global Product Support Engineer at Lam, you're the primary source of technical support for field engineers, technicians, and product support personnel. Your expertise is important for diagnosing, troubleshooting, repairing, and debugging complex semiconductor equipment. Your timely response to situations is critical in resolving issues and ensuring satisfaction of Lam’s customers.Your expertise will directly contribute to higher system reliability, increased machine availability (MA), improved productivity, and faster issue resolution across customer manufacturing sites worldwide. By leading root cause investigations and partnering with cross-functional teams, you will drive sustainable solutions that enhance customer satisfaction and strengthen Lam’s reputation as a technology provider.Your contributions will help support product adoption, ongoing improvement, and enable customers to achieve their technology and business objectives in an increasingly demanding semiconductor manufacturing environment. Your expertise will help customers maximize equipment performance, improve machine availability (MA), and achieve manufacturing productivity goals.By driving complex troubleshooting efforts, leading root cause investigations, and coordinating cross-functional problem-solving activities, you will deliver effective solutions that reduce downtime, improve reliability, and enhance operational efficiency. Your ability to translate technical challenges into sustainable improvements will directly influence customer success, business growth, and the continued advancement of Lam’s semiconductor technologies.What you’ll doProvide advanced technical support for Lam Research products and serve as a primary escalation point for complex customer issues worldwide.Lead troubleshooting efforts involving hardware, software, process, and system-level challenges to ensure rapid issue resolution and minimal customer impact.Collaborate with Product Engineering, Hardware Engineering, Software Engineering, Manufacturing, and field service organizations to develop and deploy effective technical solutions.Support customer productivity improvement initiatives focused on Machine Availability (MA), throughput optimization, uptime improvement, and cost reduction.Support new product introductions (NPI), beta evaluations, field upgrades, and engineering change implementations.Develop and maintain technical documentation, troubleshooting guides, best known methods (BKMs), and training materials for global support teams.Provide technical guidance during critical customer escalations and communicate recommendations to customers, management, and cross-functional stakeholders.Mentor field engineers and support personnel by sharing technical expertise and promoting best practices throughout the organization.Travel domestically and internationally as required to support customer sites, business needs, and strategic initiatives.Who we’re looking forMinimum of 8 years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3 years experience; or equivalent experience.Preferred qualifications8+ years of experience supporting semiconductor manufacturing equipment, process development, product engineering, or field service operations.Strong understanding of semiconductor equipment systems, including vacuum systems, gas delivery systems, thermal control systems, automation, and electro-mechanical assemblies.Demonstrated experience leading complex troubleshooting efforts and root cause investigations in a high-volume manufacturing environment.Proven ability to improve equipment performance, machine availability (MA), reliability, productivity, and operational efficiency.Knowledge of structured problem-solving methodologies such as PSDM, RCCA, 8D, FMEA, DOE, or Six Sigma.Experience with data analysis tools and the ability to interpret equipment performance trends, process data, and reliability metrics.Experience developing technical documentation, troubleshooting guides, training materials, and best known methods (BKMs).Experience supporting advanced semiconductor manufacturing technologies, including deposition, etch, packaging, or related process applications.Ability to travel internationally to support customer escalations, product deployments, and strategic business initiatives.Requires up to 25% international & domestic travel.Our commitmentWe believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.Lam Research (\"Lam\" or the \"Company\") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.SalaryCA San Francisco Bay Area Salary Range for this position: $104,000.00 - $231,000.00.The above salary range for this position is relevant to applicants that reside or work onsite in the California, San Francisco Bay Area only. Salary offers will depend on factors that include the location you work from, your level, education, training, specific skills, years of experience and comparison to other employees already in this role. Actual salary may vary from salary offered due to numerous factors including but not limited to unpaid time off, unpaid leave, company mandated shutdown, and other relevant factors.Our Perks and BenefitsAt Lam, our people make amazing things possible. That’s why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.