Sr. Mgr, Product Support

LAM RESEARCH Corporation; Fremont (CA); On-site; USD 146,000 - 311,000; Full time

Benefits offered by this job

Hybrid work model

On-site Flex

Job summary

Lam Research Corporation seeks a seasoned Product Support Engineering leader to oversee the EI systems support team, coordinating with design engineering and software groups to resolve design, reliability and maintenance issues.

You’ll guide installation and training, drive upgrades, and mentor staff to build a stronger, high-performing team. This onsite-flex role requires travel and strong communication skills.

Qualifications

• Bachelor's degree in engineering, CS, or related field or equivalent experience.
• 3+ years in semiconductor equipment support; 6+ years in a people management role.
• Proficiency with Linux systems, command-line tools, scripting and server management.

Responsibilities

• Supervise engineers handling EI systems or software when standard procedures fail.
• Coordinate with design engineering and software development on design and reliability issues.
• Ensure engineers stay current with upgrades and new releases.
• Lead installation and training programs for customers.
• Develop and mentor personnel to strengthen the team and create internal growth.
• Oversee day-to-day work of direct reports and annual performance reviews.

Skills

Leadership and people management

Strong communication

Presentation skills

Teamwork

Troubleshooting

English proficiency

Travel willingness

Problem-solving

Education

Bachelor's degree in engineering, CS, or related field

Tools

Linux systems

Command-line tools

Scripting

Server management

Job description

The group you’ll be a part of

At Lam, you'll be part of a growing global Product Support Engineering team, working with the Product group, Engineering groups, and Field Engineering teams, supporting a wide range of Equipment Intelligence (EI) products for customers worldwide.

The impact you’ll make

Oversee the technical support for company customers by field engineers, technicians, and support specialists, who are diagnosing, troubleshooting, and repairing one or more of the following: EI applications, EI infrastructure, servers, and networking systems

What you’ll do

• Supervise engineers who respond to situations where standard procedures have failed to isolate or fix problems in non-functioning EI systems or software.
• Establish and maintain lines of communication with design engineering and software development on design, reliability, and maintenance issues.
• Ensure that engineers are current with the latest upgrades and/or new releases.
• Be involved in customer installation and training programs.
• Select, develop, and evaluate personnel to ensure the efficient operation of the team.
• Direct and supervise the day-to-day work of your direct reports.
• Be responsible for the annual Performance Management & Development exercise of your direct reports.
• Develop and mentor high-potential personnel to continuously build a stronger team as well as provide opportunities for qualified internal personnel.

Who we’re looking for

• Bachelor’s degree in engineering, Computer Science, or related field (or equivalent experience).
• 3+ years of experience in semiconductor equipment support.
• 6+ years in a people management capacity.
• Proficiency with Linux systems, including command-line tools, scripting, and server management.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and interpersonal skills.
• Excellent written and verbal communication skills.
• Fluent in English.
• Strong presentation skills.
• Strong teamwork skills.
• Ability to establish successful relationships in a multicultural environment with external and internal customers.
• Ability to work in a matrix environment.
• Willing to travel both domestically and internationally as required.
• This is an onsite flex role.

Our commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research (\"Lam\" or the \"Company\") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.

Salary

CA San Francisco Bay Area Salary Range for this position: $146,000.00 - $311,000.00.

The above salary range for this position is relevant to applicants that reside or work onsite in the California, San Francisco Bay Area only. Salary offers will depend on factors that include the location you work from, your level, education, training, specific skills, years of experience and comparison to other employees already in this role. Actual salary may vary from salary offered due to numerous factors including but not limited to unpaid time off, unpaid leave, company mandated shutdown, and other relevant factors.

Our Perks and Benefits

At Lam, our people make amazing things possible. That’s why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.