Global Product Support Engineer 3

LAM RESEARCH Corporation; Tualatin (OR); Hybrid; USD 95,000 - 135,000; Full time

Job summary

Lam Research Corporation in Oregon seeks a Global Product Support Engineer to provide on-site repair and maintenance of complex electro-mechanical semiconductor equipment. You will diagnose, troubleshoot, repair, and start-up equipment, coordinate with customers and supervisors, and travel frequently to sites, with a focus on safety, accuracy, and customer satisfaction.

The role emphasizes collaboration with field teams, ongoing training, and documentation to minimize downtime and ensure

Qualifications

• Bachelor's degree or higher required with related experience.
• Ability to read electrical and mechanical schematics.
• Experience diagnosing and repairing complex electro-mechanical systems.

Responsibilities

• Provide on-site repair and maintenance for complex electro-mechanical systems.
• Troubleshoot and diagnose equipment issues to root cause.
• Perform installation/relocation startup services.
• Travel to customer sites and coordinate with teams.
• Maintain records and reports for customers and supervisors.

Skills

Electrical Schematics

Mechanical Schematics

Troubleshooting

Microsoft Office Suite

Education

Bachelor's degree

Master's degree

PhD (without experience)

Equivalent work experience

Tools

MS Office

Job description

The group you’ll be a part ofIn the Global Products Group, we are dedicated to excellence in the design and engineering of Lam’s etch and deposition products. We drive innovation to ensure our cutting-edge solutions are helping to solve the biggest challenges in the semiconductor industry.The impact you’ll makeAs a Global Product Support Engineer at Lam, you're the backbone of technical support for field engineers, technicians, and product support personnel. Your expertise is crucial in diagnosing, troubleshooting, repairing, and debugging complex semiconductor equipment. Your swift action in responding to situations is critical in resolving issues and ensuring satisfaction of Lam’s valued customers.What you’ll doResponsible for providing quality on-site repair and maintenance service of complex electro-mechanical systems.Analytical troubleshooting of technical problems to component level.Perform complete installation/relocation start-up services.Troubleshoot equipment problems and conduct diagnostic procedures to isolate problems and take steps to minimize downtime or system interruptions and eliminate equipment malfunctions. Determine corrective actions as required.Installations and/or relocations of equipment at customers’ sites.Remain up to date on equipment/tools through appropriate training, manuals, factory periodicals and other relevant materials.Assist in complex field modifications and updates as released in Engineering Change Notifications.Maintain records and reports as required to properly coordinate activities with supervisors and customers.Planning, management, and execution of projects of a limited scope and durationWho we’re looking forMinimum of 5 years of related experience with a Bachelor’s degree; or 3 years and a Master’s degree; or a PhD without experience; or equivalent work experience.Able to work rapidly for prolonged periods of time, including bending, stooping, reaching, walking, sitting and standing in one location.Understand and work from electrical and mechanical schematics and diagrams.Ability to interpret operation manuals to determine root cause of tool failures.Experience in Microsoft Office Suite.Work independently, cooperatively in a team or with customers completing assignments with minimal supervision and a high degree of accuracy and attention to detail.Perform effectively in a demanding environment with changing workloads.Adhere to customer rules and policies regarding worksite behavior and safety.Able to travel frequently (> 75%).Our commitmentWe believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.Lam Research (\"Lam\" or the \"Company\") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.Our Perks and BenefitsAt Lam, our people make amazing things possible. That’s why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.