Global Process Owner – Document Management (Hybrid)

West Pharmaceutical Services; Exton (PA); Hybrid; USD 140,000 - 200,000; Full time

Job summary

West Pharmaceutical Services, Exton, PA, is seeking a Global Process Owner of Document Management to define and own the end-to-end lifecycle for controlled documents within the Digital Quality Management system.

You will lead a global network, establish enterprise standards, and drive a One West culture by standardizing processes, governing change, and ensuring scalable, compliant execution across sites.

Qualifications

• Bachelor's Degree in a science-related field or equivalent required.
• 5+ years of work experience in pharmaceutical or medical device environment.
• 2+ years of experience in a Quality role; ASQ CQE certification desirable.
• 5+ years of SME in controlled document architecture and hierarchy, taxonomy/information architecture, workflow/approval design, change impact management, content quality/documentation rationalization, versioning/point‑of‑use control.

Responsibilities

• Own the global process end-to-end, from design through execution and continuous improvement.
• Define and maintain enterprise-wide process standards, procedures, and requirements.
• Ensure alignment of process, systems, and reporting across the enterprise.
• Understand and represent the needs of all process users (Sites, OUs, functions).
• Make timely, enterprise-level decisions using established governance frameworks.

Skills

Process ownership

Governance

Performance metrics

Continuous improvement

Cross-functional collaboration

Change management

Education

Bachelor's Degree in a science related field or equivalent

Master's Degree preferred

Tools

SAP

Data dashboards

Job description

West Pharmaceutical Services, Exton, PA, is seeking a Global Process Owner of Document Management to define and own the end-to-end lifecycle for controlled documents within the Digital Quality Management system.

You will lead a global network, establish enterprise standards, and drive a One West culture by standardizing processes, governing change, and ensuring scalable, compliant execution across sites.