Global Process Owner — Document Management

West Pharmaceutical Services, Inc; Exton (PA); Hybrid; USD 140,000 - 190,000; Full time

Job summary

West Pharmaceutical Services, Inc. is seeking a Global Process Owner for Document Management & Change Control. This hybrid role requires onsite at least 3 days per week in Exton, PA, to drive end-to-end document lifecycle and the Digital Quality Management (DQM) system.

You will lead a global process network, establish enterprise standards, and oversee governance and performance metrics. The ideal candidate has 8+ years in pharma/medical devices, strong SME in document architecture, and

Qualifications

• Bachelor's degree in a science-related field or equivalent experience.
• 8+ years of work experience in pharmaceutical or medical device environments.
• 2+ years in a Quality role; ASQ CQE certification desirable.
• 5+ years of SME in controlled document architecture and related areas.

Responsibilities

• Own the global process end-to-end, from design through execution and continuous improvement.
• Define and maintain enterprise-wide process standards, procedures, and requirements.
• Ensure alignment of process, systems, and reporting across the enterprise.
• Lead global process forums with OU QMS Leads and Site SMEs.
• Drive standardization of processes, terminology, workflows, and definitions.
• Control process changes, versioning, and impact across enterprise procedures and systems.

Skills

Process ownership

Governance

Performance management

Continuous improvement

Change management

Data analytics

Project leadership

Cross-functional collaboration

Education

Bachelor's Degree

Master's Degree

Tools

SAP

Digital QMS

Data dashboards

Job description

West Pharmaceutical Services, Inc. is seeking a Global Process Owner for Document Management & Change Control. This hybrid role requires onsite at least 3 days per week in Exton, PA, to drive end-to-end document lifecycle and the Digital Quality Management (DQM) system.

You will lead a global process network, establish enterprise standards, and oversee governance and performance metrics. The ideal candidate has 8+ years in pharma/medical devices, strong SME in document architecture, and