Global Platform Operations Lead, Vendor & GTM

Ingram Micro; Buffalo (NY); On-site; USD 106,000 - 179,000; Full time

Job summary

Ingram Micro is seeking a Senior Global Platform Operations Manager to own the operational relationship with top strategic platform vendors on Xvantage™. You will drive the vendor experience end-to-end, define BRDs, and shape the roadmap with regional and global teams.

The role requires 8+ years in related fields, strong vendor management, and the ability to lead executive reviews. This is a high-impact, cross-functional leadership position in the U.S. market.

Qualifications

• Bachelor's degree (or equivalent combination of education and experience) required.
• 8+ years of functional experience including 5 years in vendor management, partner operations, platform operations, or program management.
• Demonstrated track record of managing external partner or vendor relationships and driving operational outcomes across global, regional, and country teams.
• Preferred: Active project or program management certification such as PMP®, CAPM®, PMI-ACP, or equivalent.

Responsibilities

• Own the operational relationship with assigned strategic vendors, serving as the single point of operational accountability for the vendor experience on Xvantage™.
• Align engagement to the top 12 strategic vendors and their evolving priorities, focusing effort where it delivers the greatest business impact.
• Master each vendor's go-to-market strategy at regional and global levels to inform engagement plans and platform priorities.
• Assess the current vendor experience and define the target-state experience trajectory as the business evolves.
• Align country, regional, and global teams so the organization speaks with one voice to each vendor.
• Run internal alignment sessions and direct calls with vendor contacts (global call coordination).
• Own, update, and maintain the executive vendor cards for assigned vendors.
• Represent the organization at key vendor events and industry engagements.
• Define and report success metrics and KPIs that quantify engagement progress and demonstrate value.
• Lead quarterly business reviews (QBRs) and regular operational reviews with vendors and leadership.
• Serve as the escalation point for operational issues across cross-functional teams.

Skills

Platform & Business Acumen

Vendor & Stakeholder Management

GTM Fluency

Requirements Definition

Operational Mindset

Communication & Presentation

Project & Program Management

Tooling Proficiency

Education

Bachelor's degree

Tools

Jira

Confluence

Power Apps

Job description

Ingram Micro is seeking a Senior Global Platform Operations Manager to own the operational relationship with top strategic platform vendors on Xvantage™. You will drive the vendor experience end-to-end, define BRDs, and shape the roadmap with regional and global teams.

The role requires 8+ years in related fields, strong vendor management, and the ability to lead executive reviews. This is a high-impact, cross-functional leadership position in the U.S. market.