Global People Experience Operations Leader

Shield AI; Washington (District of Columbia); On-site; USD 84,000 - 125,000; Full time

Benefits offered by this job

Bonus

Equity

Benefits

Job summary

Shield AI is seeking a Senior People Experience Operations Partner to own critical lifecycle operations and build scalable processes for a growing global team. You’ll manage onboarding, offboarding, changes, and leave administration, while safeguarding data integrity across HRIS and reporting channels.

The role partners with cross-functional teams to drive continuous improvements and superior employee experiences.

Qualifications

• 2–5 years of experience in HR Operations, People Operations, or related field; onboarding, offboarding, leave, and benefits processes.
• Experience with HRIS platforms; managing employee data, reporting, audits, high-volume workflows.
• Strong organizational skills with attention to detail in fast-paced environment.
• Excellent written and verbal communication; handling confidential information with sound judgment.
• Proactive, service-oriented; able to investigate issues and drive to resolution.

Responsibilities

• Own global onboarding, offboarding, employee changes, and leave administration to ensure timely, accurate, compliant, employee-centered experiences.
• Maintain data integrity by processing changes, managing HRIS records, audits, and producing routine and ad hoc workforce reports.
• Deliver high-quality support to employees and managers by handling PX Operations requests, interpreting policies, resolving questions, and escalating issues when needed.
• Develop SOPs and improve workflows to increase consistency and efficiency across PX Operations.
• Partner across People Experience and the business to coordinate activities and continuously improve the employee experience.

Skills

HR Operations

Onboarding

Offboarding

Leave management

HRIS platforms

Data integrity and reporting

Policy interpretation

Communication

Problem solving

Tools

UKG

Jira

HR case-management tools

Job description

Shield AI is seeking a Senior People Experience Operations Partner to own critical lifecycle operations and build scalable processes for a growing global team. You’ll manage onboarding, offboarding, changes, and leave administration, while safeguarding data integrity across HRIS and reporting channels.

The role partners with cross-functional teams to drive continuous improvements and superior employee experiences.