Senior People Experience Operations Partner

Shield AI; Washington (District of Columbia); On-site; USD 84,000 - 125,000; Full time

Benefits offered by this job

Bonus

Equity

Benefits

Job summary

Shield AI is seeking a Senior People Experience Operations Partner to own critical lifecycle operations and build scalable processes for a growing global team. You’ll manage onboarding, offboarding, changes, and leave administration, while safeguarding data integrity across HRIS and reporting channels.

The role partners with cross-functional teams to drive continuous improvements and superior employee experiences.

Qualifications

• 2–5 years of experience in HR Operations, People Operations, or related field; onboarding, offboarding, leave, and benefits processes.
• Experience with HRIS platforms; managing employee data, reporting, audits, high-volume workflows.
• Strong organizational skills with attention to detail in fast-paced environment.
• Excellent written and verbal communication; handling confidential information with sound judgment.
• Proactive, service-oriented; able to investigate issues and drive to resolution.

Responsibilities

• Own global onboarding, offboarding, employee changes, and leave administration to ensure timely, accurate, compliant, employee-centered experiences.
• Maintain data integrity by processing changes, managing HRIS records, audits, and producing routine and ad hoc workforce reports.
• Deliver high-quality support to employees and managers by handling PX Operations requests, interpreting policies, resolving questions, and escalating issues when needed.
• Develop SOPs and improve workflows to increase consistency and efficiency across PX Operations.
• Partner across People Experience and the business to coordinate activities and continuously improve the employee experience.

Skills

HR Operations

Onboarding

Offboarding

Leave management

HRIS platforms

Data integrity and reporting

Policy interpretation

Communication

Problem solving

Tools

UKG

Jira

HR case-management tools

Job description

Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software, V-BAT and X-BATaircraft, and Aechelon simulation and synthetic reality technologies. With offices and facilities across the U.S., Europe, the Middle East, and Asia-Pacific, Shield AI’s technology actively supports operations worldwide. For more information, visit www.shield.ai. Follow Shield AI on LinkedIn, X, Instagram, and YouTube.

At Shield AI, our People Experience team helps create the foundation that enables our people to do their best work. We’re looking for a Senior People Experience Operations Partner who is passionate about creating seamless employee experiences while building the operational rigor needed to support a growing, global organization.

You’ll own critical moments across the employee lifecycle—from a new hire’s first day through employee changes, leaves, and offboarding. This is a great opportunity for someone who enjoys being close to the work, thrives in a fast-moving environment, and is energized by making people processessimpler, more scalable, and better than they were yesterday.

What you’ll do:

• Own key employee lifecycle operations, including global onboarding, offboarding, employee changes, and leave administration, ensuring each experience is timely, accurate, compliant, and employee-centered.
• Maintain the integrity of our people data by processing employee changes, managing HRIS records, conducting audits, and producing routine and ad hoc workforce reporting.
• Deliver high-quality employee and manager support by owning PX Operations request channels, interpreting policies, resolving operational questions, and escalating issues appropriately.
• Build for scale by developing SOPs, identifying process gaps, and improving workflows to create greater consistency and efficiency across PX Operations.
• Partner cross-functionally across People Experience and the business to coordinate critical activities, solve problems, and continuously improve the employee experience.

What we’re looking for:

Required Qualifications

• 2–5 years of experience in HR Operations, People Operations, or a related field, with hands‑on experience across onboarding, offboarding, leave, and benefits-related processes.
• Experience working with HRIS platforms and managing employee data, reporting, audits, and high-volume transactional workflows.
• Strong organizational skills and attention to detail, with the ability to effectively manage competing priorities in a fast‑paced environment.
• Excellent written and verbal communication skills and sound judgment when handling confidential or sensitive information.
• A proactive, service‑oriented approach with the ability to independently investigate issues and drive them through resolution.

Preferred Qualifications

• Experience with UKG, Jira, or similar HR operations and case-management technologies.
• Working knowledge of employment laws, compliance requirements, and HR operational practices.
• Experience supporting a multi-state and/or international employee population.
• Experience documenting processes and improving or scaling People Operations programs.

$84,000 - $125,000 a year

Full-time regular employee offer package:

Pay within range listed + Bonus + Benefits + Equity

Temporary employee offer package:

Pay within range listed above + temporary benefits package (applicable after 60 days of employment)

Salary compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. All offers are contingent on a cleared background and possible reference check. Military fellows and part‑time employees are not eligible for benefits. Please speak to your talent acquisition representative for more information.

Shield AI is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed toequal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.