Global Payroll & Vendor Excellence Director

Merck & Co.; Rahway (NJ); Hybrid; USD 129,000 - 203,000; Full time

Job summary

Merck & Co. in Rahway, New Jersey, seeks an Associate Director to manage US payroll support and global payroll supplier relationships within HR Operations. You will oversee the ADP call center, ServiceNow payroll tickets, and the development of SLAs and vendor evaluation processes.

The role emphasizes process improvement, AI-driven automation, and analytics to enhance service delivery and efficiency. This hybrid position offers a competitive compensation package and opportunities to collaborate

Qualifications

• Minimum of 10 years of experience in global payroll and vendor management; proven performance outcomes.
• A master's degree or 8+ years of related experience is required.

Responsibilities

• Oversee US payroll support including ADP call center and ServiceNow tickets.
• Develop SLAs, standard guidelines, and vendor evaluation processes.
• Monitor KPIs and drive process improvements with AI, automation, and analytics.
• Partner with ADP and regional providers to ensure service excellence and compliance.
• Collaborate with regional teams to align vendor performance with business needs.

Skills

ADP System

Automatic Data Processing (ADP)Payroll

Global Payroll

Payroll SoftwarePayroll Systems

ServiceNow Platform

Data Analytics

Process Improvements

Change Management

Supplier Governance

Strategic Planning

Supplier Performance Evaluation

Stakeholder Satisfaction

Education

Bachelor's degree

Job description

Merck & Co. in Rahway, New Jersey, seeks an Associate Director to manage US payroll support and global payroll supplier relationships within HR Operations. You will oversee the ADP call center, ServiceNow payroll tickets, and the development of SLAs and vendor evaluation processes.

The role emphasizes process improvement, AI-driven automation, and analytics to enhance service delivery and efficiency. This hybrid position offers a competitive compensation package and opportunities to collaborate