Global Payroll Implementation Specialist

Niural Inc.; New York (NY); On-site; USD 65,000 - 95,000; Full time

Job summary

Niural Inc. is seeking a Global Payroll Onboarding Specialist to support onboarding and setup of new clients across our payroll, PEO, EOR, contractor, and Canada payroll offerings.

You will guide clients through implementation, collect required information, and coordinate internal setup for a smooth launch. You will collaborate with Sales, Customer Success, Payroll Operations, Benefits, Tax, Global Operations, and Engineering to ensure a seamless transition from signed client to active client,

Qualifications

• 2+ years of experience in implementation, onboarding, payroll, HRIS, or client operations.
• Strong understanding of payroll onboarding and implementation workflows.
• Experience working directly with clients during onboarding.
• Ability to manage multiple projects, deadlines, and client timelines at once.
• Strong attention to detail and ability to review data for accuracy.
• Clear written and verbal communication skills.
• Cross-functional collaboration with internal teams.
• Familiar with payroll systems, HRIS, spreadsheets, and project tools.

Responsibilities

• Own and manage client implementations from kickoff through go-live.
• Serve as the primary contact for clients during implementation.
• Collect and review onboarding information such as company and employee data.
• Coordinate internal setup tasks across Payroll Operations, Benefits, Tax, Global Operations, Engineering, Customer Success, and Sales.
• Track implementation milestones, deadlines, missing items, risks, and blockers.
• Support payroll setup, including pay schedules, earnings, deductions, employee data, prior payroll information, and payroll history.
• Support PEO onboarding tasks as applicable, including employee setup, benefits coordination, tax setup, and client readiness.
• Support EOR and global payroll onboarding tasks as applicable, including employee information, salary details, country-specific requirements, and internal handoff to global operations.
• Support contractor onboarding setup as needed, including contractor details, payment setup, and required compliance documentation.
• Review client and employee data for accuracy before launch.
• Help prepare clients for first payroll, first invoice, employee onboarding, or applicable go-live milestone.
• Communicate clearly with clients regarding timelines, next steps, required actions, and outstanding items.
• Partner with internal teams to troubleshoot onboarding issues and resolve setup gaps.
• Document implementation notes, client setup details, risks, decisions, and internal handoff information.
• Conduct or support client handoff to Customer Success after implementation is complete.
• Help build and improve implementation checklists, SOPs, templates, and client onboarding resources.
• Identify process gaps and recommend improvements to make implementation more accurate, scalable, and client-friendly.
• Assist with special projects related to onboarding, platform setup, process improvement, and client readiness as needed.

Skills

Highly organized

Detail-oriented

Clear communication

Cross-functional collaboration

Client-focused

Proactive risk awareness

Tools

Payroll systems

HRIS platforms

Spreadsheets

Ticketing systems

Project management tools

Job description

Niural Inc. is seeking a Global Payroll Onboarding Specialist to support onboarding and setup of new clients across our payroll, PEO, EOR, contractor, and Canada payroll offerings.

You will guide clients through implementation, collect required information, and coordinate internal setup for a smooth launch. You will collaborate with Sales, Customer Success, Payroll Operations, Benefits, Tax, Global Operations, and Engineering to ensure a seamless transition from signed client to active client,