Global Payments Operations & Risk Specialist

Fifth Third Bank; Cincinnati (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

Fifth Third Bank in Cincinnati, OH is seeking a Global Payments Support Specialist II to manage critical monitoring, processing and support for high-risk payment applications. You will handle inbound/outbound payments, fraud monitoring, and compliance tasks in a fast-paced environment.

You will work with internal teams and external clients, utilize systems like Mobius, PEP+, MTS and SWIFT, and participate in project testing and implementation of new applications.

Qualifications

• High School diploma or its equivalent; 2–3 years prior banking experience, preferably in Global Payments.
• PC skills including familiarity with Windows, Microsoft Word, and Excel.
• Excellent organizational skills.
• Ability to function in a fast paced environment.
• Must have very good mathematical skills.
• Ability to handle highly sensitive customer issues
• Multi-task oriented.
• Proficiency with 10-key.

Responsibilities

• Processes international and domestic inbound/outbound payments via internal payment origination networks.
• Monitors inbound/outbound fraud related/anti-money laundering payment activity according to federal regulations and procedures.
• Effectively route international USD payments as instructed by client to third party international clearing banks.
• Proper execution of foreign currency exchange transactions including foreign denominated checks and wires.
• Perform general analytics and execution of defined payment related credit risk exceptions by referencing multiple internal applications to assess associated bank driven risk tolerances.
• Execute on governmental mandated payment remittances in accordance with specific federal regulations.
• Responsible for all facets of line of business compliance program to ensure full compliance with state and federal laws, rules and regulations (i.e. E, NACHA, FFIEC).
• Develop and maintain strong partnerships with internal sales and support teams and other internal and external customers.
• Initiates payment related research requests via centralized problem resolution tracking system.
• Handles any routine inquires and confirmations for internal sales support and/or external direct support.
• Utilizes multiple servicing systems for research and processing (i.e. Mobius, PEP+, MTS, CRM, SPOT, ACE, SWIFT, EDI, FTD).
• Performs outbound funds transfer verification for fraud risk and/or customer special instructions.
• Assists with the planning, testing and implementation of new applications, enhancements, conversions and/or acquisitions.
• Processes all daily work according to department procedures and bank policies.
• Review operational procedures/methods, recommending changes for improvements with an emphasis on automation and efficiency.
• Escalates large dollar/high value customer specific system and servicing issues as appropriate.
• Demonstrate the ability to work efficiently with a low margin of error.
• Collaborates proactively/effectively with team to achieve shared goals.
• Other duties as assigned.

Skills

Organizational skills

Fast-paced environment

Mathematical skills

Strong written and verbal communcation

Analytical skills

Problem solving

Teamwork

10-key proficiency

MS Office (Word/Excel/Access)

Research and issue resolution

Education

High School diploma or equivalent

Tools

Mobius

PEP+

MTS

CRM

SPOT

ACE

SWIFT

EDI

FTD

Job description

Fifth Third Bank in Cincinnati, OH is seeking a Global Payments Support Specialist II to manage critical monitoring, processing and support for high-risk payment applications. You will handle inbound/outbound payments, fraud monitoring, and compliance tasks in a fast-paced environment.

You will work with internal teams and external clients, utilize systems like Mobius, PEP+, MTS and SWIFT, and participate in project testing and implementation of new applications.