Global Payments Experience Team Lead — Growth & Impact

Flywire

Chicago, Northern (IL, KY)

Hybrid

USD 55,000 - 65,000

Full time

2 days ago

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Benefits offered by this job

Competitive compensation

Employee Stock Purchase Plan (ESPP)

Global induction program

Wellbeing programs

Job summary

Flywire is seeking a Payment Experience Team Lead in the Americas. You will be the first point of contact, resolving payer inquiries and guiding a regional team. You will partner with managers, other leads, and departments to ensure a frictionless payer experience through data-driven improvements.

The role requires 1–2 years in customer support with leadership exposure, strong English, and a proactive, adaptable mindset. Competitive compensation and global learning programs are offered.

Qualifications

1-2 years in customer support with informal leadership experience.
Excellent written and verbal English.
Customer oriented with empathy and problem solving.

Responsibilities

Provide solutions to payer inquiries by phone, chat, and email with speed and empathy.
Escalate as needed and act as content expert for Flywire payment offerings.
Help design regional team directions and optimize processes using data.
Drive team operations, schedules, updates, training and quality reviews.
Represent the regional Payment Experience Team and coordinate with stakeholders.

Skills

Leadership

Customer support

English fluency

Data analysis

Communication

Multitasking

CRM proficiency

Looker

Office Suite

Tools

CRM software

Looker

Google Workspace

Job description

The role requires 1–2 years in customer support with leadership exposure, strong English, and a proactive, adaptable mindset. Competitive compensation and global learning programs are offered.

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