Global Partner Reservations & Operations Specialist

Pursuit; Columbia Falls (MT); Sur place; USD 42 000 - 64 000; Plein temps

Avantages offerts par ce poste

Global team

Free attraction access

Discounts on stays & dining

Wellness resources

Résumé du poste

Pursuit in Montana is seeking a Partner Operations Agent to join our Global Partner Operations team. You will manage reservations across lodging, attractions, transportation and F&B, serving as the primary liaison between partners and internal teams to keep operations seamless.

The ideal candidate has reservations or hospitality experience, excellent English communication, and proficiency with reservation systems and CRM platforms.

Qualifications

• Experience in reservations, hospitality, tourism, or customer service.
• Familiarity with reservation systems, booking engines and CRM platforms.
• Experience with OPERA PMS is a plus.

Responsabilités

• Serve as the primary point of contact for travel trade and MICE partners via phone and email.
• Manage reservations, including inventory, from inquiry to final touchpoint for lodging, attractions, transportation and F&B.
• Perform quality assurance checks on reservations to maintain accuracy and partner satisfaction.
• Collect, maintain and process payment within reservation systems.
• Assist with complaint resolution and troubleshooting; escalate when needed.
• Collaborate with internal departments to ensure seamless partner requirements.
• Strive to meet Pursuit Service Standards and personal KPIs.
• Assist with SOPs and other reservation-related projects.

Connaissances

Salesforce

Delphi

OPERA PMS

Outils

Salesforce

Delphi

OPERA PMS

Description du poste

Pursuit in Montana is seeking a Partner Operations Agent to join our Global Partner Operations team. You will manage reservations across lodging, attractions, transportation and F&B, serving as the primary liaison between partners and internal teams to keep operations seamless.

The ideal candidate has reservations or hospitality experience, excellent English communication, and proficiency with reservation systems and CRM platforms.