Global Partner Programs Leader

NiCE; Santa Clara (CA); Presencial; USD 150.000 - 230.000; Jornada completa

Descripción de la vacante

NiCE is seeking a Global Partner Program Manager to drive the evolution of its established worldwide partner program across multiple partner types and routes-to-market. You will work cross-functionally with Partner Sales/Alliances, Marketing, Enablement, Operations, Product, Finance, and Systems to ensure the program is measurable, scalable, and repeatable with clear KPIs and strong execution discipline.

You will partner with regional leaders to balance global consistency with regional execution

Formación

• 8+ years in partner programs or ecosystem management in B2B tech.
• Proven track record improving and scaling programs with governance and enablement.
• Strong cross-functional leadership across Sales, Marketing, Enablement, Operations, Product, Finance, and Systems.
• Data-driven with KPIs, dashboards, and performance insights to influence behavior.
• Excellent written and verbal communication for executive updates.
• Strong analytical and problem-solving skills with a drive for optimization.

Responsabilidades

• Own and continuously improve the partner program framework (tiers, benefits, rules).
• Build and run the program's global operating cadence (QBR/MBR inputs, monthly updates).
• Partner with regional leaders to balance global consistency with local execution.
• Improve onboarding and activation with repeatable playbooks and milestones.
• Map current-to-future processes and remove friction via workflow redesign and automation.
• Ensure program support through CRM/PRM alignment and scalable workflows.
• Create toolkits and templates for scale (FAQs, guides, templates).
• Evolve incentives and funding mechanisms with Marketing/Finance and governance.
• Establish program success metrics and executive-ready updates with actionable insights.

Conocimientos

Cross-functional leadership

Data-driven

KPIs & dashboards

Communication skills

Analytical thinking

Problem solving

Herramientas

PRM tooling

CRM tooling

Workflow automation

Process mapping

Descripción del empleo

NiCE is seeking a Global Partner Program Manager to drive the evolution of its established worldwide partner program across multiple partner types and routes-to-market. You will work cross-functionally with Partner Sales/Alliances, Marketing, Enablement, Operations, Product, Finance, and Systems to ensure the program is measurable, scalable, and repeatable with clear KPIs and strong execution discipline.

You will partner with regional leaders to balance global consistency with regional execution