Global Outsourcing Enablement Lead

Braintrust; New York (NY); On-site; USD 120,000 - 170,000; Full time

Job summary

Etsy's Enablement team seeks an Outsourcing Enablement Manager to lead training and knowledge-management initiatives for outsourced partner agents. You will translate policies and workflows into effective enablement content while partnering with internal teams and EOP leaders.

This individual-contributor role focuses on hands-on training delivery, content development, and insights work to drive measurable improvements across multiple partners.

Qualifications

• 5+ years of experience in enablement, training, learning and development, quality, knowledge management, or program management, ideally supporting outsourced operations.

Responsibilities

• Lead LoB enablement program, including training, knowledge management, and feedback loops for EOP agents.

Skills

Program leadership

Training & learning design

Content development

Quality & performance analytics

Tools

Guru

WorkRamp

Articulate

Zendesk

Job description

Etsy's Enablement team seeks an Outsourcing Enablement Manager to lead training and knowledge-management initiatives for outsourced partner agents. You will translate policies and workflows into effective enablement content while partnering with internal teams and EOP leaders.

This individual-contributor role focuses on hands-on training delivery, content development, and insights work to drive measurable improvements across multiple partners.