Senior Outsourcing Strategy Leader

Etsy, Inc.; New York (NY); Hybrid; USD 139,000 - 187,000; Full time

Benefits offered by this job

Equity package

Annual performance bonus

Competitive benefits

Job summary

Etsy is seeking a Senior Outsourcing Strategy & Commercial Lead to join the Outsourced Services team. This senior IC role will help build the commercial and strategic foundation of Etsy’s outsourced support ecosystem, partnering closely with the Director of Outsourcing to lead BPO strategy, vendor economics, headcount planning, partner performance, and scalable outsourced-service's execution.

This role is broader than day-to-day commercial management, acting as a thought partner across the full

Qualifications

• 8+ years of outsourcing, BPO management, commercial strategy, operations, partner management, procurement, finance or related fields.
• Strong understanding of BPO operating models, partner economics and governance.
• Experience leading large-scale partner ecosystems and cross-functional collaboration.

Responsibilities

• Serve as the senior IC partner for BPO strategy, governance, performance, and execution.
• Define and maintain Etsy’s outsourcing strategy, footprint, capacity planning and long-term vendor roadmap.
• Own the commercial governance model including pricing, incentives, penalties and gainshare/painshare.
• Collaborate with Workforce Management, Finance, Procurement, Legal, Enablement, TechOps and Partner Management on headcount and staffing decisions.
• Build scalable partner performance routines: ABRs/QBRs/MBRs, scorecards and executive narratives.
• Translate operational needs into commercial and contractual requirements supporting quality, training, tooling and SLAs.

Skills

Outsourcing

BPO management

Commercial strategy

Operations

Partner management

Procurement

Finance

Cross-functional collaboration

Job description

Etsy is seeking a Senior Outsourcing Strategy & Commercial Lead to join the Outsourced Services team. This senior IC role will help build the commercial and strategic foundation of Etsy’s outsourced support ecosystem, partnering closely with the Director of Outsourcing to lead BPO strategy, vendor economics, headcount planning, partner performance, and scalable outsourced-service's execution.

This role is broader than day-to-day commercial management, acting as a thought partner across the full