Global Order Fulfillment Specialist

BIC; Norwalk (CT); On-site; USD 45,000 - 65,000; Full time

Job summary

BIC World in Norwalk, CT, is seeking a Customer Fulfillment Representative to support end-to-end order processing and delivery, partnering with Customer Care, Sales, and Supply Chain to resolve issues and ensure a smooth order-to-cash flow.

You will handle orders in JDE and related systems, maintain master data, process transactions, analyze discrepancies, and contribute to continuous process improvements in a fast-paced environment.

Qualifications

• College or university degree preferred; an equivalent relevant experience may be considered.
• 1-3 years of experience in Customer Service, Customer Fulfillment, Order Management, Supply Chain, or a similar operational environment preferred.
• Experience with order management, ERP systems, EDI, customer master data, or other transactional processes preferred.
• Strong attention to detail and commitment to accuracy.
• Excellent organizational and prioritization skills with the ability to manage multiple priorities and deadlines.
• Strong problem-solving and analytical skills with the ability to identify discrepancies and determine appropriate next steps.
• Ability to work independently while knowing when to seek guidance or elevate an issue.
• Strong written and verbal communication skills.
• Collaborative, customer-focused mindset with the ability to work effectively across functions.
• Ability to thrive in a high-volume, fast-paced environment and adapt to changing customer and business needs.
• Proficiency with Microsoft Office; experience with JDE, EDI, customer portals, or similar order-management systems is a plus.

Responsibilities

• Manage customer orders and fulfillment: Process and maintain customer orders in JDE and related systems, monitor order status, identify exceptions, and coordinate resolution of fulfillment issues.
• Maintain customer and master data: Ensure customer, product, pricing, shipping, billing, and fulfillment information is accurate and up to date across applicable systems.
• Support pricing and customer transactions: Process approved manual orders, no-charge orders, promotional transactions, and other customer-specific requirements while following established policies and approval processes.
• Monitor and resolve issues: Review order, shipment, EDI, pricing, and invoice information to identify discrepancies, investigate issues, track resolution, and elevate matters when appropriate.
• Support reporting and continuous improvement: Assist with fulfillment reporting, scorecards, system testing, process improvements, documentation, and cross-training initiatives.
• Partner across the organization: Collaborate with Customer Care, Supply Chain, Sales, Distribution, Credit, Pricing, IT, and other teams to keep customer orders moving through the order-to-cash process.
• Support business continuity: Build knowledge across fulfillment processes, share expertise with team members, and support onboarding and training as needed.

Skills

Attention to detail

Organizational skills

Problem solving

Communication

Team collaboration

Education

Bachelor's degree or equivalent experience

Tools

JDE

EDI

ERP systems

Microsoft Office

Job description

BIC World in Norwalk, CT, is seeking a Customer Fulfillment Representative to support end-to-end order processing and delivery, partnering with Customer Care, Sales, and Supply Chain to resolve issues and ensure a smooth order-to-cash flow.

You will handle orders in JDE and related systems, maintain master data, process transactions, analyze discrepancies, and contribute to continuous process improvements in a fast-paced environment.