Global Operations Strategy Lead

Socket.dev; Charlottesville (VA); On-site; USD 175,000 - 200,000; Full time

Benefits offered by this job

Annual incentive bonus

401(k) plan

Medical benefits package

Job summary

CFA Institute is seeking a Chief of Staff, Global Operations to partner directly with the Chief Operating Officer and help establish governance, operating rhythm and execution discipline across a broad Global Operations portfolio.

You will serve as a trusted strategic operator, shaping priorities in program delivery, transformation, service delivery, facilities, real estate, events and governance while leveraging technology and AI with sound judgement.

Qualifications

• Experience in strategy, operations, program/portfolio environments, enterprise transformation, consulting, business management or a Chief of Staff-style role within a complex organization.
• Clear evidence of working directly with senior executives, including preparing briefings, presentations, decision materials or strategic updates.
• Experience leading or shaping cross-functional initiatives, governance forums, operating rhythms or enterprise priorities.
• Strong structured thinking, analytical judgement and ability to turn ambiguous issues into clear options, actions and recommendations.
• Excellent written, verbal and presentation skills, with strong attention to detail and executive-ready work.
• Maturity, discretion and sound judgement when handling confidential or sensitive information.
• Ability to influence without authority and build trust across teams with different priorities and working styles.

Responsibilities

• Partner directly with the COO to support priorities, decision-making, communications and follow-through across Global Operations.
• Build and manage operating rhythm, governance cadence, monthly business reviews, agendas, actions and accountability mechanisms.
• Help define a prioritized Global Operations roadmap, ensuring key initiatives have clear ownership, structure and momentum.
• Lead or support strategic projects and cross-functional initiatives that require coordination across multiple teams and senior stakeholders.
• Prepare high-quality materials for leadership forums, governance discussions, board-related activity and organizational communications.
• Work across teams including Program Management and Enterprise Transformation, Global Contact Center, Facilities, Real Estate and Event Management.
• Use technology and AI thoughtfully to improve productivity, analysis and communication while maintaining strong human judgement and quality control.

Skills

Strategy & operations

Executive communications

Cross-functional leadership

Structured thinking

Education

MBA or equivalent

Job description

CFA Institute is seeking a Chief of Staff, Global Operations to partner directly with the Chief Operating Officer and help establish governance, operating rhythm and execution discipline across a broad Global Operations portfolio.

You will serve as a trusted strategic operator, shaping priorities in program delivery, transformation, service delivery, facilities, real estate, events and governance while leveraging technology and AI with sound judgement.