Global Operations & Logistics Specialist

International SOS

Center Square (PA)

Hybrid

USD 42,000 - 54,000

Full time

46 hours ago

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Job summary

International SOS in Blue Bell, PA is seeking an Operations Associate for the 24/7 Assistance Centre. You will fulfill medical, security and logistical requests from clients and subscribers, delivering empathetic service and swift case resolution.

Collaborate with medical and security colleagues, plan and coordinate services, document actions in the systems, and assist with billing and cost estimates. Requires 1–2 years in logistics or customer service and fluent English; additional languages

Qualifications

Experience in logistics and customer service, 1–2 years.
Experience in call centre environment desirable.
Proficient in English; additional languages a plus.

Responsibilities

Provide operations and logistics expertise in the understanding and fulfilment of requests from clients and subscribers, with medical and security colleagues.
Deliver empathetic, high-quality service and swift resolution to cases.
Plan and coordinate the full range of services for clients, utilising internal resources and external correspondents where necessary.
Document all matters relating to these requests using the organisation's systems.
Coordinate cases effectively and efficiently in line with internal procedures and client requirements.
Provide billing information and cost estimates where relevant to secure payment prior to delivery of services.
Prepare cases for hand-over to the billing department with completeness and accuracy.
Manage an allocated load of cases per shift with timely and clear handovers.