Global Operations Leader — Scale Systems & Growth

crisprecruit; Chicago (IL); Remote; USD 110,000 - 190,000; Full time

Job summary

The Law Offices of Roderick C. White, a veteran-owned multi-state law firm, seeks a Director of Operations to lead daily operations, build scalable systems, and drive efficiency across departments.

The role reports to the owner and collaborates with the CFO and Director of Legal Operations to support growth while maintaining personalized client service. You will manage a predominantly international virtual workforce, implement SOPs, and optimize workflows with Clio and other tools, balancing

Qualifications

• Bachelor's degree required; MBA preferred.
• Strong operational leadership experience across multiple departments.
• Proven ability to develop and implement scalable processes and SOPs.

Responsibilities

• Oversee day-to-day operations and reduce owner's workload.
• Develop scalable systems and SOPs to improve efficiency.
• Lead multiple departments including case management, intake, marketing, HR and billing coordination.
• Manage a predominantly international virtual workforce with clear communication standards.
• Evaluate tools (Clio and others) and implement practical improvements while preserving personalized service.
• Monitor spending and resource needs to support growth objectives.
• Contribute to hiring decisions and HR responsibilities while owner retains final authority.

Skills

Operational leadership

Process development

SOP development

Vendor management

Financial management

HR support

Team leadership

Cross-functional

Education

Bachelor's degree

MBA (preferred)

Tools

Clio

Job description

The Law Offices of Roderick C. White, a veteran-owned multi-state law firm, seeks a Director of Operations to lead daily operations, build scalable systems, and drive efficiency across departments.

The role reports to the owner and collaborates with the CFO and Director of Legal Operations to support growth while maintaining personalized client service. You will manage a predominantly international virtual workforce, implement SOPs, and optimize workflows with Clio and other tools, balancing