Global Logistics Operations Leader

AIT Worldwide Logistics; Chelsea (MA); On-site; USD 76,000 - 114,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Tuition Reimbursement

Paid Parental Leave

Vacation days

Job summary

AIT Worldwide Logistics is seeking an International Operations Supervisor to lead performance management and staff development within the International department. You will train and develop employees, assign work, and act as a liaison with global service providers to ensure timely shipment transfers and seamless handoffs to final destinations.

The role emphasizes leadership, SOP adherence, KPI monitoring, and strong communication to maintain high standards and customer satisfaction across

Qualifications

• Associates degree or equivalent practical experience in freight forwarding.
• 5–7 years’ experience in International Freight Forwarding.
• 1–2 years in a supervisory role.
• IATA and DG certifications are desirable.

Responsibilities

• Supervise staff assignment distribution, reporting and absences.
• Monitor staff overtime and schedules.
• Maintain safety culture and quality standards.
• Execute SOPs, KPIs, trainings and other assignments.
• Provide leadership and management of international accounts.
• Conduct quarterly audits and reviews with direct reports.
• Set employee goals aligned with company standards.
• Conduct New-Hire training for all new employees.
• Develop staff through training, coaching and on‑the‑job development.
• Operate the office in the manager's absence.
• All other duties as assigned.
• The wage range for this position is $76,220.00-$114,340.00 and may vary by geography and experience.

Skills

Strong oral and written communication

Conflict resolution

Flexible hours in high-volume role

Education

Associates Degree related field or equivalent

IATA certified

DG certification desired

Tools

Microsoft Office

Job description

AIT Worldwide Logistics is seeking an International Operations Supervisor to lead performance management and staff development within the International department. You will train and develop employees, assign work, and act as a liaison with global service providers to ensure timely shipment transfers and seamless handoffs to final destinations.

The role emphasizes leadership, SOP adherence, KPI monitoring, and strong communication to maintain high standards and customer satisfaction across