Global Operations - Event Ticketing Coordinator

Creative Artists Agency; Los Angeles (CA); On-site; USD 32,000 - 36,000; Full time

Job summary

Creative Artists Agency (CAA) is seeking an Event Ticketing Coordinator to join the Global Business Services team in Los Angeles. The role supports CAA’s Event Ticketing Program, partnering with Music & Sports teams to manage requests, reporting tools, and stakeholder communications with a strong customer experience focus.

The position requires 2-3 years of event management or ticketing experience at a global company, proficiency in Excel and PowerPoint, and the ability to work under pressure

Qualifications

• 2-3 years of event management and/or ticketing experience at a global company.
• Strong knowledge of ticketing platforms, distribution tools, Excel, and PowerPoint.
• Demonstrates strong communication and client relationship management skills.

Responsibilities

• Become a subject matter expert related to each event venue’s online event ticketing platform and portals.
• Manage incoming event ticket requests on a daily basis.
• Partner with decision makers within various business units to consolidate request lists and submit lists for review & approvals.
• Provide after-hours, evening, and weekend support as needed to ensure ticketing requests are fulfilled.
• Maintain records of all tickets distributed and provide monthly reporting related to ticket usage.
• Understand and manage contract payments for each venue; manage renewals.
• Fulfill individual ticket purchases for clients and employees to home games for Rams, Chargers, Lakers, and Clippers.
• Manage food and beverage orders for venues as needed.

Skills

Event management

Ticketing

Excel

PowerPoint

Communication

Client relationship management

Tools

Ticketing platforms

Job description

Job Description Who We Are

Creative Artists Agency (CAA) is the leading entertainment and sports agency, with global expertise in filmed and live entertainment, digital media, publishing, sponsorship sales and endorsements, media finance, consumer investing, fashion, trademark licensing, and philanthropy. Distinguished by its culture of collaboration and exceptional client service, CAA’s diverse workforce identifies, innovates, and amplifies opportunities for the people and organizations that shape culture and inspire the world. The trailblazer of the agency business, CAA was the first to build a sports business, create an investment bank, launch a venture fund, found technology start-up companies, establish a philanthropic arm, build a business in China, and form a brand marketing services division, among other innovations. Named Most Valuable Sports Agency by Forbes for eight consecutive years, CAA represents more than 2,000 of the world’s top athletes in football, baseball, basketball, hockey, soccer, in addition to coaches, on‑air broadcasters, and sports personalities and works in the areas of broadcast rights, corporate marketing initiatives, social impact, and sports properties for sales and sponsorship opportunities. Founded in 1975, CAA is headquartered in Los Angeles, and has offices in New York, Nashville, Memphis, Chicago, Miami, London, Munich, Geneva, Stockholm, Shanghai, and Beijing, among other locations globally.

The Role

Creative Artists Agency (CAA) is seeking an Event Ticketing Coordinator to join the CAA Global Business Services team. This individual will be responsible for supporting CAA’s Event Ticketing Program and support all related ticketing activities. The ticketing coordinator will be required to closely partner with the various stakeholder teams (Music & Sports) to understand their unique needs and be able to manage the request & reporting tools, communications, partners, and resources with a strong customer experience mindset. They actively review and seek opportunities for process improvements and cost savings. The role will report to the head of Global Business Services.

• Become a subject matter expert related to each event venue’s online event ticketing platform and portals.


• Be responsible for all internal communications to effectively communicate this benefit companywide.


• Manage incoming event ticket requests on a daily basis.


• Partner with decision makers within various business units to consolidate request lists and submit lists in a timely fashion for review & approvals.


• Provide after-hours, evening, and weekend support as needed to ensure all ticketing requests are fulfilled as directed.


• Maintain records of all tickets distributed and provide monthly reporting related to ticket usage for both business and personal requests.


• Understand and manage contract payments for each venue and be aware of contract terms and renewals.


• Fulfill individual ticket purchases for clients and employees to home games for the Rams, Chargers, Lakers, and Clippers.


• Manage food and beverage orders for venues as needed.

Requirement

The successful candidate for this role will have 2-3 years of event management and/or ticketing experience at a global company, preferably in entertainment/production. Ability to work well under pressure; meet tight deadlines; manage multiple projects and expectations; and maintain a sharp focus while managing competing priorities. Attention to detail, strong organization, and problem-solving skills are a must. Strong knowledge of ticketing platforms, distribution tools, Excel, and PowerPoint. Demonstrates strong communication and client relationship management skills. Must have the ability to review and provide comprehensive reporting related to ticketing. Able to function effectively as part of a loosely coupled but highly aligned team. Flexible, with the ability to pivot and adjust to the needs of the department. Excels in internal customer service. Able to anticipate potential problems and knows when to ask for assistance and escalates issues when needed. Aware that the world of Events is not a 9-5 job and be prepared to do what it takes to complete tasks and get the job done to meet deadlines. Creative and out-of-the-box thinking is required, as well as a “yes” attitude for our employees and clients.

Location

This role will be based out of our Los Angeles office.

Compensation

The base hourly rate for this position is in the range of $23.00 - $26.00. This position is also eligible for benefits and a discretionary bonus. Ultimately, wages may vary based on, but not limited to, relevant experience, time in role, business sector, and geographic location, among other criteria.

Equal Employment Opportunity

Creative Artists Agency, LLC (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate on the basis of race (inclusive of traits historically associated with race, including hair texture and protective hairstyles), color, religion, creed, gender or sex (including pregnancy, childbirth, breastfeeding or related medical conditions), national origin, ancestry, age, physical disability, mental disability, medical condition, genetic information, family and medical care leave status, military or veteran status, marital status, family status, sexual orientation, gender identity, gender expression, political affiliation, an employee’s or their dependent’s reproductive health decision making (e.g., the decision to use or access a particular drug, device or medical service), or any other characteristic protected by applicable law. The absence of a permanent address is not a bar to employment. The Company does not discriminate against individuals based on housing status, including the absence of a fixed address. The Company also complies with the Americans with Disabilities Act and applicable state and local laws with regard to providing reasonable accommodation for qualified individuals with disabilities.

Recruitment Policy

CAA does not accept unsolicited resumes from third-party recruiters unless they were contractually engaged by CAA to provide candidates for a specified opening. Any such employment agency, person or entity that submits an unsolicited resume does so with the acknowledgement and agreement that CAA will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.

Creative Artists Agency (CAA), is the world’s leading full service entertainment, media, and sports agency. We represent many of the most successful professionals working in television, film, music, theatre, video games, sports, and digital content. We also provide a range of strategic and marketing consulting services to corporate clients.